Service Desk System Administrator

General Dynamics Information Technology • Newington, CT

10d • Onsite

About The Position

Take the next step in your career by joining General Dynamics Information Technology (GDIT) as a Service Desk System Administrator supporting a Department of War (DoW) customer. This is more than a role—it’s an opportunity to play a vital part in advancing national security while delivering meaningful improvements to mission-critical operations. At GDIT, our people are the driving force behind innovation and success. As a Service Desk System Administrator, you will be instrumental in enhancing system performance, optimizing service delivery, and elevating the overall customer experience. Your expertise will directly support operational excellence, ensuring today’s missions are secure and tomorrow’s challenges are met with confidence. If you are motivated by purpose-driven work, thrive in dynamic environments, and are ready to contribute to high-impact initiatives, GDIT offers the platform to grow your career while making a difference where it counts most.

Requirements

• High School Diploma Required
• 3+ years of related experience
• 8570 compliant (Security+)
• Excellent Customer Service Skills
• Knowledge of deploying software
• Hardware configuration
• Experience imaging Desktop and Dell Wyse thin clients
• Tier I Network troubleshooting
• Experience in Active Directory
• Experience in VMware Horizon
• Experience in KVM Configuration
• Top Secret/SCI Clearance Level Must Currently Possess
• US Citizenship Required

Nice To Haves

• Experience with ServiceNow Ticketing system
• VDI
• Microsoft Azure

Responsibilities

• Ability to work independently and collectively with multiple work centers
• Creating a knowledge base, SOPs, and documentation to solve customer challenges
• Able to work in a fast paced environment with high expectations and visibility of real world operations
• Enables a mission-focused customer through exceptional support which drives world-class mission success
• Utilizes the full complement of technical and interpersonal skills to accomplish the work
• Ability to support multiple users at various locations

Benefits

• variety of medical plan options, some with Health Savings Accounts
• dental plan options
• a vision plan
• a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• full flex work weeks where possible
• a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• short and long-term disability benefits
• life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED