Service Desk System Administrator
About The Position
Take the next step in your career by joining General Dynamics Information Technology (GDIT) as a Service Desk System Administrator supporting a Department of War (DoW) customer. This is more than a role—it’s an opportunity to play a vital part in advancing national security while delivering meaningful improvements to mission-critical operations. At GDIT, our people are the driving force behind innovation and success. As a Service Desk System Administrator, you will be instrumental in enhancing system performance, optimizing service delivery, and elevating the overall customer experience. Your expertise will directly support operational excellence, ensuring today’s missions are secure and tomorrow’s challenges are met with confidence. If you are motivated by purpose-driven work, thrive in dynamic environments, and are ready to contribute to high-impact initiatives, GDIT offers the platform to grow your career while making a difference where it counts most.
Requirements
- Top Secret/SCI clearance
- US Citizenship Required
- Excellent Customer Service Skills
- Knowledge of deploying software
- Hardware configuration
- Experience imaging Desktop and Dell Wyse thin clients
- Tier I Network troubleshooting
- Experience in Active Directory
- Experience in VMware Horizon
- Experience in KVM Configuration
- 8570 compliant (Security+)
- 3+ years of related experience
Nice To Haves
- Experience with ServiceNow Ticketing system
- VDI
- Microsoft Azure
Responsibilities
- Ability to work independently and collectively with multiple work centers
- Creating a knowledge base, SOPs, and documentation to solve customer challenges
- Able to work in a fast paced environment with high expectations and visibility of real world operations
- Enables a mission-focused customer through exceptional support which drives world-class mission success
- Utilizes the full complement of technical and interpersonal skills to accomplish the work
- Ability to support multiple users at various locations
Benefits
- Medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan with company match
- Full flex work weeks where possible
- Variety of paid time off plans
- Vacation time
- Sick time
- Personal time
- Holidays
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Short-term disability benefits
- Long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
