Systems Engineer / System Administrator for Managed Service Provider

Straight Edge Technology, Inc.•Dallas, TX

1d•Hybrid

About The Position

We are looking for a Systems Engineer to help build out, maintain, and troubleshoot our clients rapidly expanding infrastructure. You will be part of a talented team that demonstrates superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Our team of engineers need to respond to detected issues so fast that our clients don't even know they needed our help. You’ll need strong interpersonal skills, the ability to communicate about highly technical issues, strong attention to detail and, most importantly, a knock-‘em-dead attitude! We need you to be open to ideas and to bring your own new ideas to the team. We offer a fun, engaging, supportive environment in which your talent can thrive. So, if you’re looking for a place where you can constantly learn more, be more and contribute to a team, this is it.

Requirements

BS degree in Computer Science, Engineering or a related subject, or a combination of 5+ years of experience and recent equivalent training (college graduate, technical school graduate or similar
Extensive knowledge of all aspects of PC operations and functions
Experience with monitoring systems and automation software
Experience with the following technologies: Sophos or Meraki Firewall, O365 and M365, Azure Virtual Desktop or Terminal Services (RDS), Small Business Networks, Microsoft SQL, Microsoft Windows Server 2016, 2019, 2022
Attention to Communication
Written Communication
Customer Orientation
Initiative
Personal Credibility
Diagnostic Information Gathering
Analytical Thinking
Technical Expertise
Thoroughness
Stress Management

Nice To Haves

Microsoft AZURE
Microsoft MCSA, MCSE or MCITP
Meraki Network Stack (Firewall / Switch and Access point)
Network + Certification
A+ Certification

Responsibilities

Analyzes problems from a systems perspective, isolates to hardware or software issue and carries through to resolution.
Provides IT support relating to technical issues involving Microsoft’s core business applications / Azure / Office 365, as well as virtual environments built on Hyper-V
Support services for Microsoft related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc.
Implement and support disaster recovery solutions.
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Azure Virtual Desktop.
System documentation to include system reviews and recommendations.
Travels to customer sites to perform work when appropriate (company vehicle provided).
Maintains familiarity with industry best practices.
Communicate effectively with customers and the Service Team
Actively participates in team and company meetings.
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Provide 2nd and 3rd level support