Systems Engineer (Field)
About The Position
This is a fast-paced, ever changing IT position. You will work hands-on as well as remotely with the latest technology in multiple environments. All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies. This role requires daily travel to client sites throughout the North Orange County area, with up to 100% local travel during the workweek. Typical schedules include supporting two client sites per day in approximately four-hour blocks. Participation in a rotating on-call schedule is required, and occasional after-hours support may be needed based on client demands.
Requirements
- Proactive and independent technical expert who performs a variety of tier I and tier II technical support responsibilities, requiring a thorough working knowledge of information technology and infrastructure administration.
- Skilled communicator on all levels.
- Meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.
- Experience resolving technical problems and troubleshooting in a client/server environment
- Windows Desktop Operating Systems
- Windows Server 2016 to present
- Workstation/Server Hardware
- Peripheral Devices including Printers, Scanners, etc.
- Networking including Routers, Switches, Firewalls, etc.
- Cloud-Based and Virtualization Technologies
- Common Client/Server Applications including Microsoft 365, Adobe, etc.
- Windows 10 / 11
- Networking Technologies
- Server/PC Hardware Diagnostics
- Microsoft 365 Provisioning and Support
- Cloud-Based and Virtualization Technologies
- Must maintain a current and valid driver's license.
Nice To Haves
- MSP applications like ConnectWise, LabTech, and IT Glue desirable
- Industry certifications (CompTIA A+ / Networking, M365 Endpoint Administrator, Microsoft Azure Fundamentals)
- Bachelor's degree in Computer Engineering, Computer Science, Information Systems are highly desirable.
Responsibilities
- Provide first and second level consultative client support for desktops, mobile devices and server infrastructure.
- Accountable for maintaining high levels of customer satisfaction and billable hours.
- Work closely with project engineering, client services team, management team, and 3rd party vendors to resolve client’s technology issues.
- Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients.
Benefits
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
