IT Systems Administrator/Field Engineer

Enable Resource Group LLC•Dallas, TX

1d•Onsite

About The Position

Enable Resource Group is seeking a mission-minded Field Engineer to join our growing team! Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we’re in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve. As a Field Engineer, you will be responsible for providing both onsite and remote IT support directly to Enable clients. While resolving a wide range of issues, you will exercise thoughtful planning, careful execution, and effective teamwork, with a priority on building relationships. You should bring an impressive technical/networking competency, along with skills of tactful communication and excellent time and project management. Because of a consistent onsite presence, your role requires representing Enable in a highly professional and relational manner as you troubleshoot client IT issues and conduct projects.

Requirements

3+ years in an IT support role troubleshooting Tier II – Tier III tickets
Proficient technical skills in Microsoft 365 applications
Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID
Working knowledge of electronic ticketing systems
Windows and macOS operating systems support
IT infrastructure knowledge and expertise with respect to: Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
LAN & WAN architecture and troubleshooting
Windows server management
Virtualization (Hyper-V or similar)
Working knowledge and experience with: Computer setup and configuration of Mac and PC
Microsoft 365 administration
Remote administration concepts and tools
Disaster recovery and backup technology
Active Directory, security and distribution groups, and group policy
Windows-based print servers
Ability to undergo and pass a background check in accordance with state and federal laws
Valid drivers’ license and reliable transportation
Ability to lift at least 50 lbs.

Nice To Haves

Firewall configuration and troubleshooting
Enterprise Wi-Fi solutions
Enterprise network switches
Network configuration: VLAN, QoS, LAG
Process/task automation solutions in business or other environments
Microsoft Azure
Google Workspace administration
Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.
A bachelor's degree in a related area of study

Responsibilities

Providing on-site technical support to clients and ensuring reliable technology resolutions.
Installing, configuring, and maintaining hardware and software systems within various environments.
Building client relationships through the use of active listening and empathetic behavior.
Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.