Systems Coordinator

DPDHL • Memphis, TN

4d • Onsite

About The Position

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Role Purpose:
Assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. May help perform system backups and recovery and install new software.

This is NOT a traditional helpdesk or ticket/incident support position.

Requirements

• High School Diploma or Equivalent
• 1-2 years of WMS experience
• Proficient in report writing – 1 to 2 years experience
• A minimum of 1 year experience Intermediate or higher experience in Microsoft Office (Excel, Word, Teams, Outlook).
• A minimum of 6 months problem solving, network, trouble shooting and analytical skills.
• Hands-on training and experience with technical software/hardware support within a company (preferably warehouse, supply chain, distribution, logistics).

Nice To Haves

• Experience within a Supply Chain, Logistics, Distribution environment is highly preferred.
• A minimum of 6 months’ experience using a commercial WMS (warehouse management system) such as Manhattan, Blue Yonder, Red Prairie, SAP is highly preferred.

Responsibilities

• Responsible for operational system integrity, including setup and control.
• Facilitate site(s) Warehouse Management System with proficiency.
• Assist management with facility layout and design to efficiently utilize the WMS.
• Project development and implementation.
• Monitor WMS for inventory management control.
• Interface with operation staffs to maximize system efficiencies.
• Develop, implement, and monitor sites performance systemically.
• Analyze system discrepancies; generation of reports as necessary.
• May write crystal programs as required to facilitate the success of the total network.
• Interface with customer host representative to identify and resolve issues systemically.
• Diagnose complex end user device issues, recommend and document process for resolutions.
• Develop and maintain training materials and guides to using the system.
• First-line point of contact to troubleshoot, diagnose and repair software and hardware related issues with end-users in the facility.

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED