Systems and Processes Specialist
About The Position
The Systems and Processes Specialist supports the Planning and System Development Division through the administration, analysis, documentation, and continuous improvement of systems, data, and business processes used for transit scheduling, service planning, operational performance monitoring, and reporting. The role serves as a technical resource for assigned applications and databases, helping ensure data integrity, system reliability, effective process controls, and integration among planning, scheduling, operations, and reporting platforms. It evaluates system performance, resolves operational and data issues, develops process improvements, maintains documentation, and supports new technologies and enhancements that improve organizational effectiveness, decision-making, and service delivery. The position manages recurring responsibilities with fixed deadlines, provides first-line support for operational systems, and responds to inquiries and issues from scheduling, dispatch, customer service, and other agency staff. Work is performed primarily in a professional office environment, with occasional travel to agency facilities and occasional work outside normal business hours to support implementations, testing, troubleshooting, training, service changes, or critical operational activities.
Requirements
- Minimum of three years of progressively responsible experience in transportation planning, transit scheduling, information systems, data analysis, business process improvement, or a related field.
- High school diploma or GED required.
- Ability to understand interconnected systems, business processes, and data flows; learn unfamiliar technologies and processes; identify improvement opportunities; and implement practical solutions.
- Conceptual knowledge of public transit operations, service planning, scheduling principles, and factors influencing transportation service delivery in the St. Louis region.
- Strong analytical and critical-thinking skills, including aptitude for mathematics, data analysis, problem-solving, and schedule development.
- Knowledge of information systems technologies, software functionality, system analysis concepts, and data management principles.
- Ability to communicate effectively orally and in writing and establish and maintain effective working relationships.
- Ability to interact professionally with operations staff, technical personnel, management, vendors, and the public.
- Ability to interpret, analyze, and present complex operational and performance data clearly and meaningfully.
- Ability to manage multiple priorities, meet deadlines, and adapt to changing operational and business requirements.
Nice To Haves
- Bachelor’s degree preferred in urban planning, transportation engineering, mathematics, computer science, or a related field.
- Knowledge of Trapeze or similar transit scheduling software.
- Knowledge of database concepts, programming or scripting languages such as Python, R, or SQL, and system administration principles, or demonstrated ability to learn and apply such tools.
- Professional certifications or demonstrated experience in database management, data analytics, business intelligence, reporting tools, information systems, or related technical disciplines.
Responsibilities
- Work with the Planning Systems Manager to ensure the integrity and reliability of data extracts and interfaces between the Trapeze FX Scheduling System and related systems, including fare collection, smart card, APC, CAD/AVL, payroll, customer information, and transit data applications.
- Serve as the primary subject matter expert for assigned systems and business processes, maintaining knowledge of system functionality, dependencies, and operational impacts.
- Develop, maintain, and update system documentation, business rules, workflows, and operational procedures.
- Coordinate with agency staff, Information Technology personnel, vendors, and system providers to troubleshoot and resolve issues affecting planning, scheduling, operational, and reporting systems.
- Investigate system issues, data anomalies, and operational concerns; identify root causes and recommend corrective actions and process improvements.
- Evaluate recurring operational, reporting, and data management activities for opportunities to standardize, automate, improve efficiency, and enhance data quality.
- Perform routine system maintenance, monitoring, reporting, and data processing according to established schedules, procedures, and deadlines.
- Support system upgrades, enhancements, testing, implementation, training, interface development, and issue resolution for planning, scheduling, and performance management systems.
- Evaluate system capabilities and recommend enhancements to improve scheduling and operational technology platforms.
- Maintain and analyze CAD/AVL and APC databases, including on-time performance, running times, ridership, and passenger load data at route, trip, and stop levels.
- Develop reports, dashboards, and analytical tools using scheduling, CAD/AVL, APC, fare collection, and GIS data.
- Prepare recurring reports and analyses on ridership, service performance, on-time performance, and operational trends.
- Collaborate with agency departments to analyze customer service, communications center, operational, and performance data.
- Provide technical expertise and data analysis to support research, reporting, performance measurement, and strategic decision-making.
- Communicate with management, operations staff, union representatives, vendors, and external stakeholders about system functionality, transit services, scheduling, and service changes.
- Provide first-line support for assigned systems and data processes, responding to user inquiries, troubleshooting issues, and fulfilling information requests.
- Support new technologies, data integration initiatives, and process improvements that enhance organizational effectiveness and service delivery.
Benefits
- Competitive salary.
- Comprehensive medical, prescription, dental, and vision coverage starting on the first day.
- Four weeks of paid time off each year.
- Ten paid holidays annually plus a floating birthday holiday.
- Company-sponsored 401(k) retirement plan.
- Supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance.
- Wellness program with free health screenings.
- Employee Assistance Program (EAP) offering confidential support and resources.
- Eligible employer for the Public Service Loan Forgiveness (PSLF) program.
- Gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village.
- Access to nine onsite gyms, available 24/7.
- Free MetroLink and MetroBus access.
- Discounted cell phone plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
