Processes and Learning Specialist

Xiente•Philadelphia, PA

6d•$50,000 - $55,000•Onsite

About The Position

The Processes & Learning Specialist supports Xiente’s People & Culture Department by coordinating onboarding, employee learning and development, training compliance, process improvement projects, and organizational documentation. The role works with managers and department leaders to improve internal processes, develop and maintain SOPs, coordinate training programs, facilitate onboarding, and advance learning initiatives that improve employee performance and organizational effectiveness. Success is measured through onboarding effectiveness, employee training completion rates, employee and manager satisfaction, process-improvement outcomes, and organizational efficiency. The specialist also supports culture, engagement, learning, and professional development initiatives while maintaining accurate and confidential employee and organizational information. This is a full-time, in-person position in Philadelphia, Pennsylvania, reporting to the VP of People & Culture.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Education, Psychology, Communications, or a related field.
Fluency in English and Spanish, including speaking, reading, and writing.
At least five years of experience in Human Resources, Learning & Development, HR Operations, Employee Training, Organizational Development, Process Improvement, Operations, or a related field.
Experience coordinating and facilitating employee onboarding programs.
Experience facilitating presentations, orientations, workshops, trainings, or professional development sessions.
Experience creating, maintaining, and improving SOPs, workflows, process maps, job aids, and operational documentation.
Experience developing training materials, employee resources, onboarding materials, presentations, and learning content.
Experience coordinating organizational training programs and employee learning initiatives.
Strong organizational, project management, analytical, and problem-solving skills.
Excellent verbal and written communication skills in both English and Spanish.
Proficiency with Microsoft Office Suite and business technology platforms.
Experience using HRIS systems, Learning Management Systems (LMS), or similar HR technology platforms.
Ability to work independently, maintain confidentiality, manage multiple priorities, and meet deadlines.
Experience working in a nonprofit, social service, educational, community-based, or mission-driven organization.

Responsibilities

Map, analyze, document, standardize, and continuously improve organizational processes.
Identify opportunities to improve efficiency, consistency, employee experience, compliance, and operational effectiveness.
Develop and maintain SOPs, workflows, process maps, checklists, job aids, and procedural documentation.
Maintain a centralized repository of organizational processes, training materials, and operational resources, and periodically review documentation for accuracy and currency.
Partner with department leaders to identify process gaps and implement approved improvements; support change management and continuous improvement initiatives.
Coordinate onboarding from pre-employment through new-hire integration and facilitate new employee orientation.
Ensure completion of onboarding documentation, training assignments, introductions, and required employment activities; monitor milestones and compliance requirements.
Conduct onboarding follow-ups and partner with supervisors to support employee transitions and improve the onboarding experience.
Coordinate learning and development programs, annual training plans, and organizational learning initiatives.
Conduct training needs assessments with leadership and managers; coordinate training calendars, registrations, logistics, communications, and reporting.
Develop and update training materials, onboarding guides, presentations, toolkits, SOPs, job aids, and learning resources.
Facilitate learning sessions, workshops, orientations, and employee development activities.
Monitor required training completion, maintain accurate employee training records, and ensure compliance with mandatory learning requirements.
Build positive relationships with employees, managers, and executive leadership, and provide customer service to internal stakeholders.
Support initiatives related to culture, engagement, learning, and professional development; assist departments with documentation, workflow development, and process standardization.
Promote accountability, communication, learning, and continuous improvement.
Prepare reports, dashboards, presentations, and process documentation for leadership.
Track onboarding completion, training participation, compliance rates, and learning outcomes; monitor learning metrics and identify improvement opportunities.
Assist with audits and documentation reviews and maintain the accuracy and confidentiality of employee and organizational information.