About The Position
IBMC is assisting a fast-growing UK third-party logistics (3PL) and e-commerce fulfillment group with hiring a Systems and Integrations Analyst. The client operates across multiple logistics divisions and connects sales channels—including Shopify, NetSuite, and marketplaces—with its Mintsoft warehouse management system (WMS) and global shipping carriers. The role is managed through IBMC and supports client onboarding and maintenance of the technology stack. The analyst owns the technical onboarding of new clients and carriers into the warehouse and order management environment. The role involves scoping, configuring, testing, and supporting API and webhook connections, SKU mapping, order-routing rules, and carrier-label integrations. The analyst also provides primary second-line technical support for system data queries, monitors error queues daily, and develops runbooks and policy documentation to support repeatable go-lives. The schedule is aligned with UK business hours, with a minimum core overlap of 09:00–17:00 UK time, Monday to Friday (evening/night in WIB).
Requirements
- At least 3 years of technical experience in systems integration, e-commerce operations, or technical support, including hands-on setup experience.
- Hands-on experience configuring Shopify, including store setup, apps, and fulfillment connections, and experience with ERP or OMS systems.
- Practical experience with a WMS or OMS; comparable systems such as Linworks, Peoplevox, or ShipHero are accepted.
- Comfort working with APIs, webhooks, CSV or flat-file data exchanges, and technical documentation to configure and troubleshoot connections.
- Ability to design and execute end-to-end integration test scenarios and document evidence before go-live.
- C1-level English or above, written and spoken, for technical calls with UK carriers, clients, and platform leads.
- Availability for a dedicated full shift across UK business hours.
Nice To Haves
- Experience with Mintsoft.
- Experience with NetSuite.
- Experience with major UK or European carrier integrations, including DHL, Evri, Royal Mail, or DPD.
- Basic SQL query skills.
- Experience with documentation platforms such as Notion.
Responsibilities
- Scope technical requirements for sales channels, order flows, stock feeds, and despatch confirmations, and configure connections between client stores and the Mintsoft WMS.
- Execute and document end-to-end integration tests covering orders, stock synchronization, despatch updates, tracking, and returns before approving go-live.
- Set up and maintain carrier connections for shipping labels, manifests, and tracking updates.
- Liaise with vendor technical teams to resolve API connection issues.
- Monitor system error queues daily and triage connection failures on the same working day.
- Provide second-line technical support for internal data queries from customer service, finance, and operations.
- Maintain the systems inventory and configuration runbooks for every live integration.
- Create and maintain a technical onboarding policy pack covering checklists, testing criteria, credential security, and change control.
- Follow change-control procedures and least-privilege credential security standards.
Benefits
- Competitive salary package aligned with technical systems management experience.
- Direct exposure to international 3PL e-commerce operations and enterprise software architecture.
- Structured 30-60-90 day onboarding roadmap with clear KPI targets.
- Professional environment supported through IBMC’s hub infrastructure.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
