Systems Analyst/IT Customer Support/File Transfer...TS/SCI

General Dynamics Information Technology•Washington, DC

11d•$85,000 - $115,000•Onsite

About The Position

GDIT is hiring a Systems Analyst/IT Customer Support/File Transfer to help ensure the client’s IT products meet customer needs and align with business goals. The role serves as a liaison between customers and the help desk, provides initial triage for IT issues, supports asset management by issuing accessories and cables, and handles approved file transfers. The position is onsite in Washington, DC, and requires current Top Secret/SCI clearance, U.S. citizenship, and at least one year of related experience.

Requirements

At least 1 year of related experience.
Technical training, certification(s), or a degree.
U.S. citizenship required.
Must currently possess Top Secret/SCI clearance.

Responsibilities

Act as a liaison between the customer and the help desk.
Serve as the first point of contact for IT issues and needs, attempting to triage situations before involving the help desk.
Back up the asset management team by issuing accessories and cables to customers and technicians.
Review file transfer documentation to ensure required signatures are present or forward the documentation to the appropriate teams.
Burn files to disk and manually move files to the appropriate networks, then notify the customer when complete.
Maintain a log of file transfers with all required information.

Benefits

Comprehensive benefits and wellness packages.
401(k) with company match.
Competitive pay and paid time off.
Full-flex work weeks where possible.
Medical plan options, including options with Health Savings Accounts.
Dental plan options.
Vision plan.
Vacation, sick, personal, holiday, paid parental, military, bereavement, and jury duty leave.
Short- and long-term disability benefits.
Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.