Systems Analyst, Access and Compromise Integrity
About The Position
Meta is seeking a Systems Analyst to join Access & Compromise within Integrity Operations and lead access and compromise coverage for Meta AI as it scales across platforms, segments, and surfaces. Integrity Operations works to create a safe atmosphere for Meta communities through support, education, and care, preventing online and real-world harm through scalable safety incident support systems and cross-functional collaboration. This foundational role will define how account compromise and unauthorized access manifest on this surface, which users need the most protection, and what effective recovery looks like. The analyst will establish a shared model for integrity product, support, and operations teams, owning an ambiguous problem space end to end, defining measures, and building alignment across organizations.
Requirements
- Bachelor's degree in a directly related field, or equivalent practical experience.
- 8+ years of experience in operations, business operations, strategy, consulting, technical program management, or an equivalent environment.
- Analytical experience using data to tell a story and influence direction, using intermediate to advanced SQL.
- Experience solving problems and breaking down ambiguous issues into component parts to develop solutions.
- Experience communicating with and influencing multiple cross-functional stakeholders and senior leadership, including engineering and technical teams.
- Experience defining metrics and establishing reporting for a new or undefined problem space.
- Demonstrable experience using sound judgment and exhibiting grace under pressure.
Nice To Haves
- Track record of defining operational strategy in ambiguous, fast-moving environments and driving execution against defined goals.
- Experience in integrity, trust and safety, account security, or abuse and fraud operations.
- Experience building or deploying AI, ML, or automation solutions in production operational workflows.
- Experience building or operating labeling workforces, quality programs, or human review guidelines.
- Familiarity with account compromise and unauthorized access adversarial behavior, including TTP investigation.
- Knowledge of programming or data tooling such as Python, R, and data visualization tools.
Responsibilities
- Develop shared mental models and frameworks for integrity product, support, and operations teams, and drive adoption across those organizations.
- Analyze and audit data to identify user trends, adversarial behavior, and emerging TTPs, and translate findings into product and operational recommendations.
- Lead investigations and resolve escalated issues involving account compromise, unauthorized access, and real-world risk.
- Own launch readiness for access and compromise coverage on new product surfaces, including detection and response products, and represent operational risk in launch decisions.
- Define and establish measurement for hacked account detection and recovery, including the mental model, labeling guidelines and workforce, testing, and outcome reporting.
- Build recovery programs for affected users and close gaps in Customer Support flows serving this cohort across the family of apps.
- Build cross-functional partnerships across integrity product, engineering, support, and operations to improve user outcomes.
- Track and analyze key operational metrics, build dashboards, and ensure service goals and KPIs are met.
- Prepare communication materials and progress tracking for multiple audiences, including leadership stakeholders.
Benefits
- Bonus
- Equity
- Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
