Systems Analyst II, Epic Radiant/Cupid

WakeMed Health & Hospitals • Raleigh, NC

2d

About The Position

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care. We are hiring a Systems Analyst II, Epic Clinical Applications (Epic Radiant and Epic Cupid) to lead the build, implementation, optimization, and support of Epic clinical applications. In this role, you will serve as a key partner between Information Services, clinical and operational departments, and software vendors to ensure Epic solutions support high-quality patient care and efficient workflows. You will lead application enhancements, troubleshoot complex issues, and provide expert guidance on system design, configuration, testing, and ongoing support.

Requirements

• Experienced in systems analysis, application support, or healthcare information technology, with at least 3 years of related experience.
• Skilled at gathering requirements, analyzing workflows, troubleshooting application issues, and implementing technology solutions.
• Able to build strong relationships across technical and operational teams and communicate complex information clearly.
• 3 Years Information Technology - Systems Analysis Required

Nice To Haves

• Associate degree in Business, Healthcare, Technology, or a related field preferred.
• Epic certification in the assigned application area and/or professional licensure or certification related to your field preferred.
• EPIC Certification in Area of Responsibility Preferred
• Certified/Licensed/Registered in Field of Practice Preferred
• Associate's Degree Business Preferred
• Associate's Degree Healthcare Preferred
• Associate's Degree Technology Preferred

Responsibilities

• Lead the analysis, design, configuration, testing, implementation, and support of assigned Epic clinical applications and system enhancements.
• Partner with end users to evaluate workflows, identify opportunities for improvement, and translate business needs into effective technology solutions.
• Serve as a Tier 2 support resource, investigating and resolving application issues while ensuring a high level of customer service.
• Develop system documentation, support materials, and training resources, while educating team members on application updates and enhancements.
• Collaborate with operational leaders, report developers, and vendors to support reporting needs, regulatory requirements, and data-driven decision making.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree