Systems Administrator - Intermediate - 7440

V2Soft•Orlando, FL

About The Position

The Systems Administrator coordinates the day-to-day administration, troubleshooting, and maintenance of server systems throughout the enterprise. The role provides support and configuration for server systems hosting packaged and custom enterprise applications, and supports enterprise-class servers serving a range of business needs. The administrator communicates clearly with end users, peers, and management while providing technical support and troubleshooting. The role also implements server systems according to documented plans and change-control processes, helps improve support approaches and processes, and collaborates with vendors, on-site personnel, and other departments. It includes mentoring and training technicians, maintaining documentation, planning implementations based on customer requirements and best practices, and providing project status updates at least biweekly. Other job-related duties may be required.

Requirements

Strong interpersonal and customer-service skills.
Excellent verbal and written communication skills.
Demonstrable skills in server-systems support and troubleshooting methodologies.
Ability to demonstrate initiative, exercise good judgment, and exhibit business savvy.
Strong conceptual, analytical, judgment, and communication abilities.
Thorough knowledge of current technology solutions for the Internet, handheld devices, personal computers, and networks.
Proven experience working in team settings, communicating clearly, collaborating on projects, and contributing to a positive team dynamic.
Ability to collaborate with colleagues, share knowledge, and support team members to drive projects to successful completion.
Exceptional ability to communicate and collaborate with multiple teams and departments to ensure project alignment and success.

Responsibilities

Administer server systems and ensure their continued operation through physical inspections and proactive reviews of application logs and system consoles.
Investigate warnings, errors, and reported issues; identify root causes; prepare action plans; participate in peer reviews; and document, test, and implement solutions.
Revise and streamline processes as needed.
Respond to requests and incidents in the designated problem-management queue.
Coordinate support and repair efforts with vendors and on-site personnel.
Implement new server systems according to documented plans and published change-control processes.
Mentor and train technicians and promote knowledge-sharing.
Document new processes and update existing documentation.
Develop recommendations to enhance support-service approaches.
Develop and manage effective working relationships with other departments, groups, and personnel.
Design and plan project implementations based on customer requirements, best practices, and vendor recommendations.
Provide project status updates at least biweekly.
Meet professional obligations through efficient work habits, including meeting deadlines, honoring schedules, coordinating resources and meetings effectively and promptly, and demonstrating respect for others.
Perform other job-related duties as required.