Systems Administrator - Springfield VA

Military Spouse Corporate Career Network•Springfield, VA

5d•Onsite

About The Position

The Systems Administrator will join an agile Operations and Sustainment Team supporting multiple GEOINT mission-critical production systems and capabilities across the enterprise. The role provides user support and customer service for customer-supported computer applications and platforms, including initial assessment, triage, research, and technical assistance for computer systems, hardware, and software. The administrator responds to user queries, isolates problems, and determines and implements solutions. The position also involves gathering information through customer conversations, using support tools, and engaging additional support staff when needed. This role is performed full-time onsite at a BAE Systems facility in Springfield, Virginia, due to the need for in-person collaboration and the nature of the work. The position requires an active Top Secret/SCI clearance and the ability to work a 24x7 rotating shift schedule.

Requirements

Associate degree plus 2 years of relevant experience, or equivalent relevant experience.
Must hold an active Top Secret/SCI clearance.
Must be able to communicate effectively, both orally and in writing, across multiple teams and with senior company and customer management.
Knowledge of relevant call-tracking applications.
Knowledge and experience with customer service practices.
Strong customer service skills and experience.
Ability to work a 24x7 rotating shift schedule.

Nice To Haves

Experience with Linux and Linux applications.
Experience with Windows Systems Administration.
Experience in systems operations and specific tools to optimize solutions.
Proficiency in MS Word, Excel, MS Project, and PowerPoint.
Experience with exploitation tools, including Socet GXP and Remote View.
Knowledge of current and emerging tradecraft and content-management approaches within the multi-INT customer environment, such as Foundation GEOINT, ABI, SOM, OBP, and Analytics.
Thorough knowledge of standard and non-standard GEOINT products and content.
Understanding of Activity Based Intelligence (ABI) phenomenology and applications.

Responsibilities

Respond to requests for technical assistance in person, by phone, or electronically.
Diagnose and resolve hardware and software issues.
Research issues using available information resources.
Advise users on appropriate actions.
Follow standard help desk procedures and CONOPS.
Log all help desk interactions.
Redirect problems to the correct resource.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests, and document resolutions.
Prepare daily operational status briefings.
Stay current with system information, changes, and updates.
Manage shared drives, including administrative responsibilities, training content managers, and configuration management duties.
Collect information through customer conversations, use support tools, and involve additional support staff as needed.