Systems Administrator - Springfield VA
About The Position
The Systems Administrator will join an Operations and Sustainment Team supporting GEOINT mission-critical production systems and capabilities across the enterprise. The role provides user support and customer service for supported computer applications and platforms, including troubleshooting problems and advising users on appropriate action. Duties include assessing and triaging issues, researching solutions, and providing technical assistance for computer systems, hardware, and software. The administrator responds to queries, isolates problems, and determines and implements solutions, gathering information through customer conversations and support tools and involving additional support staff when needed. This position is full-time and performed on site at a BAE Systems facility. The role requires the ability to work a 24x7 rotating shift schedule. Travel is listed as less than 10%. An active Top Secret/SCI clearance is required, and the candidate must be able to obtain a Top Secret/SCI Polygraph clearance. U.S. citizenship is required.
Requirements
- Associate degree plus 2 years of relevant experience, or equivalent relevant experience.
- Must hold an active Top Secret/SCI clearance.
- Must be able to communicate effectively, in writing and orally, across multiple teams and with senior company and customer management.
- Knowledge of relevant call-tracking applications.
- Knowledge and experience of customer service practices.
- Strong customer service skills and experience.
- Ability to work a 24x7 rotating shift schedule.
- Must be a U.S. citizen.
Nice To Haves
- Experience with Linux and Linux applications.
- Windows systems administration experience.
- Experience in systems operations and with specific tools to optimize solutions.
- Proficiency in MS Word, Excel, MS Project, and PowerPoint.
- Experience with exploitation tools including Socet GXP and Remote View.
- Knowledge of current and emerging tradecraft and content-management approaches within the multi-INT customer environment, such as Foundation GEOINT, ABI, SOM, OBP, and Analytics.
- Thorough knowledge of standard and non-standard GEOINT products and content.
- Understanding of Activity Based Intelligence (ABI) phenomenology and applications.
Responsibilities
- Respond to requests for technical assistance in person, by phone, or electronically.
- Diagnose and resolve hardware and software issues.
- Research issues using available information resources.
- Advise users on appropriate action.
- Follow standard help desk procedures and CONOPS.
- Log all help desk interactions.
- Redirect problems to the correct resource.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Prepare daily operational status briefings.
- Stay current with system information, changes, and updates.
- Manage shared drives, including administrative responsibilities, training content managers, and configuration management duties.
- Collect information through customer conversations and support tools, and involve additional support staff when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
