Systems Administrator - Field

Meriplex•Sacramento, CA

6d•$35 - $39•Onsite

About The Position

The Systems Administrator acts as second-tier support for Meriplex’s Technical Assistance Center (TAC), reports to a TAC Manager, and resolves Level 2 end-user issues through the TAC ticketing system. The role provides customer service and technical advice while following standard operating procedures. It covers mid-level technical issues, including basic firewall administration and Azure subscription troubleshooting, and supports client field locations throughout Northern California, including Chico, Redding, Sacramento, San Francisco, Reno, and Santa Cruz. The position requires an estimated 90% local travel and the employee must live in the greater Sacramento area. Meriplex’s TAC operates 24/7, with workday and after-hours shifts available Monday through Sunday. Compensation is $35–$39 per hour. The role may involve exerting up to 50 pounds of force occasionally; sedentary work involves sitting most of the time.

Requirements

Advanced knowledge of Microsoft 365 applications.
Advanced command-line knowledge.
Experience using ticketing systems.
Strong network troubleshooting skills.
Understanding of advanced technical triage methodologies.
Advanced understanding of TCP/IP.
Ability to communicate technical information verbally and in writing to a wide range of end users and customer internal IT departments.
Ability to set expectations effectively regarding service delivery.
Ability to strengthen customer relationships through exemplary customer service.
Ability to work in a team and treat coworkers, subordinates, and customers with respect.
Ability to adhere to ticketing methodologies for documentation, process, and workflow.
Excellent ticket management skills, including detailed documentation, accurate note-taking, proper time entry, and following workflows and processes.
Basic knowledge of switching, routing, wireless, and firewalls.
Basic understanding of Azure and SAN functions.
Must live in the greater Sacramento area.
Ability to meet the stated physical demands, including occasionally exerting up to 50 pounds of force.

Nice To Haves

ConnectWise ticketing system experience.
Prior MSP proactive support experience.
Experience creating and maintaining network documentation and diagrams using Visio, Lucidchart, or similar tools.
Network+ certification.
Server+ certification.
VMware certification.
Azure certification.
Microsoft 365 certification.
Superior reading, writing, and communication skills.
Intermediate knowledge of network concepts, devices, and best practices.

Responsibilities

Provide advanced Active Directory and Office 365 user account support.
Provide network and end-user VPN access support.
Provide advanced Active Directory Group Policy (GPO) support.
Provide second-level VMware support.
Interact professionally with executives, end users, and technical and non-technical personnel.
Administer server maintenance, security groups, and SAN connectivity.
Perform basic firewall administration.
Provide multifactor authentication (MFA) support.
Troubleshoot and create Azure subscriptions.
Administer spam solution products.
Support Microsoft Exchange servers.
Manage wireless environments.
Manage backup and replication solutions and storage devices.
Perform technical equipment installations at customer sites.
Support, manage, troubleshoot, and resolve service requests with appropriate urgency and professionalism.
Manage workflow using research, documentation, RMM tools, the ticketing system, and communication.
Provide customer, vendor, and staff support with a focus on customer service.
Document tickets in detail, take accurate notes, enter time correctly, and follow ticketing workflows and processes.