Field Systems Administrator

KB Home•Houston, TX

2d•Onsite

About The Position

The Field Systems Administrator provides first- and second-level on-site support for daily computer operations across KB Home’s main office, studio, outlying sales offices, and Dallas/Fort Worth division. The role helps maintain continuity of computer system services by providing technical expertise, assistance, and project coordination for software installation, hardware modification and repair, and technical issue resolution. The position is based onsite in Houston, Texas, with periodic travel to the Dallas/Fort Worth area and other assigned locations as needed.

Requirements

High school degree or equivalent.
At least 2 years of related work experience, preferably in a multisite environment.
Detailed knowledge of computer system concepts, including hardware, software, and network/server technologies.
High technical competency with networking, servers, and Microsoft technologies, including Active Directory, Azure, Windows Server, Windows 10/11, and Microsoft 365.
Basic understanding of IP networks, network printing, and SharePoint Online.
Ability to work independently and support end users, including remote sites and work-from-home setups.
Exceptional organizational skills and ability to prioritize in a fast-paced environment.
Strong customer focus, people skills, and communication abilities.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to conduct business professionally and ethically.
Work 8-hour days, with flexibility for overtime when necessary.
Ability to meet the physical requirements of the job, with or without reasonable accommodation, including standing or sitting for extended periods, moving around the work location, walking stairs, observing details at close range, and communicating information clearly.
Ability to drive or travel to assigned communities, offsite locations, remote offices, and meeting facilities; reliable transportation is necessary.
Ability to transport and move up to 20 pounds.
Periodically work in outdoor weather conditions.

Nice To Haves

Associate or bachelor's degree preferred.
Professional technical certification, such as MCSE or MCSA, is a plus.

Responsibilities

Install, repair, and perform preventative maintenance on computers, tablets, and related software and hardware.
Manage office LAN systems, perform upgrades and repairs, monitor backups, and administer Active Directory and Intune.
Coordinate software installations and maintain an inventory of assets.
Troubleshoot software and hardware failures and identify network problems related to desktop and laptop computers.
Resolve issues reported by the Help Desk and end users.
Perform computer-related setup and support for opening, relocating, and closing field communities.
Coordinate warranty repairs and other on-site service calls with outside vendors.
Monitor tape backup success, perform daily tape switching, and arrange offsite tape storage.
Assist users with computer and other electronic equipment issues, including cellular phones, copiers, postage meters, and scanners.
Evaluate and communicate the division’s equipment purchasing needs and work with KBHIT management on PC purchasing requirements and budgets.