Associate, Systems Administrator II [ONSITE- BERWYN, PA]
About The Position
FIDx is seeking an experienced Systems Administrator II to administer, maintain, and improve the organization’s IT infrastructure. The role is a primary technical escalation point for Level 1 Systems Administrators, providing troubleshooting and guidance, taking ownership of complex issues, and contributing to security initiatives, automation, process improvements, and the technical development of Level 1 staff. The position supports Microsoft 365, Entra ID, Intune, Azure, Windows systems, endpoints, servers, networking, and cloud platforms. It also supports IT projects, migrations, infrastructure upgrades, and compliance initiatives. The role operates fully in the Berwyn office and requires significant on-site interactions with FIDx teams, clients, and partners.
Requirements
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 5+ years of IT experience with progressively responsible systems administration duties.
- Strong experience with Microsoft 365, Entra ID, Intune, Azure, and Windows administration.
- Experience troubleshooting complex endpoint, identity, cloud, application, and infrastructure issues.
- Working knowledge of networking, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
- Understanding of endpoint security, identity and access management, patching, and vulnerability remediation.
- Experience with PowerShell or similar tools for administration and automation.
- Ability to serve as a technical escalation resource and provide guidance to Level 1 Systems Administrators.
- Strong troubleshooting, documentation, communication, and organizational skills.
Nice To Haves
- Relevant Microsoft, CompTIA, or similar industry certifications.
Responsibilities
- Configure, deploy, and manage endpoints using Microsoft Intune / Endpoint Manager.
- Support Windows Autopilot deployments and manage application packaging and distribution.
- Implement and maintain compliance, Conditional Access, and security policies within Intune and Entra ID.
- Manage user accounts, groups, permissions, and access across Microsoft 365 and Entra ID.
- Administer varying areas of Azure, such as SQL accounts and access, as needed.
- Monitor system and device performance and manage patching, updates, and endpoint security.
- Serve as the primary technical escalation point for Level 1 Systems Administrators, providing advanced troubleshooting and guidance on complex issues.
- Mentor and develop Level 1 Systems Administrators through hands-on guidance, knowledge sharing, and training on systems, processes, and troubleshooting techniques.
- Review escalated issues with Level 1 staff to identify learning opportunities and improve their ability to independently resolve future incidents.
- Develop and maintain technical documentation and troubleshooting procedures to support Level 1 staff and promote consistent issue resolution.
- Administer and support core IT infrastructure, including servers, networking, and cloud platforms.
- Support and lead IT projects, migrations, infrastructure upgrades, and process improvements.
- Contribute to IT security and compliance initiatives and help ensure organizational and regulatory requirements are met.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
