Administrator II, Systems

Progress Rail•La Grange, IL

1d•$51,309 - $95,472

About The Position

Provide 24/7 administration and support for Progress Rail’s Windows Servers, including tracking, troubleshooting, provisioning, operating system updates, repairs, and maintenance. The role also provides technical and application support for assigned systems, supports business users, resolves system and application issues, and documents processes and requirements. It may involve after-hours support and occasional travel based on project and business needs. Progress Rail provides railroad products, services, and technologies to customers around the world. Founded in 1983, the company became part of Caterpillar Inc. in 2006 and operates products in more than 100 countries.

Requirements

At least 3 years of IT experience in a web application environment.
At least 3 years of experience and proficiency in application development, along with additional IT experience.
Experience developing and providing solutions to automate business process workflows in K2 or Power Apps using designers and development tools such as K2 Designer, Power Apps, CSS, AJAX, ASP.NET, C+, Visual Studio, JQuery, Java, XML, and HTML.
Development experience in K2 applications (Version 5.0 and above) or Microsoft Power Apps.
Development experience in MS SQL Server, including SQL queries and stored procedures.
Ability to follow up with internal and external customers on inquiries, requests, and complaints.
Willingness to participate in international meetings during non-typical business hours.
Ability to work with frequent interruptions or distractions.
Ability to adapt to frequent workload changes and adjust priorities quickly.
Willingness to travel as required.

Nice To Haves

Bachelor’s degree in an IT-related field preferred.
Web application development skills.
Experience developing application customizations, interfaces, and reports.
Detail orientation, sense of urgency, and follow-through.
Ability to multitask and work independently and efficiently.
Strong proficiency in web-related programming languages such as PHP, JavaScript, and HTML, and underlying systems and databases such as Windows, Linux, Apache, Oracle, and MySQL.
High degree of analytical skills and a strong business systems background.
Advanced Windows and Linux operating systems experience.
GAAP understanding.
MRP experience preferred.
ERP experience preferred.
Ability to speak multiple languages is a plus.

Responsibilities

Provide technical support for assigned systems, including installation, tracking, maintenance, troubleshooting, and updating.
Provide customer ticket support for assigned systems, such as security systems, server maintenance, upgrades and patches, remote configuration, Uptime Connect, and enterprise application administration.
Engage with system users to identify requirements, develop documents for business reporting needs, and troubleshoot and resolve issues.
Diagnose, document, and resolve system issues.
Document processes, development plans, and requirements.
Provide application support, including bug fixes, errors, failures, and miscellaneous fixes.
Escalate top-priority, production-critical issues to appropriate support staff.
Recommend potential solutions and methods for improvement.
Perform other job-related duties as assigned.
Participate in planned maintenance, deployments, incident response, or after-hours support when required by business needs.
Travel occasionally when required by project and business needs.

Benefits

Competitive salary
401(k) plan with up to 6% company match, immediate vesting, and no waiting period
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Supplemental accident, critical care, and hospital insurance
HDHP and HSA with seed money
Flexible Spending Accounts
Paid vacation
Paid holidays
Paid time off (PTO)
Employee Assistance Plan
Education Assistance Program
Employee Recognition Programs
Site-specific production and incentive plans
Site-specific step and skill level wage adjustment plans
Site-specific relocation and sign-on bonus programs