Systems Administrator II

Nielsen-Kellerman Co • Boothwyn, PA

2d • Hybrid

About The Position

Under the guidance of the IT Manager, the Systems Administrator II will maintain, upgrade and provide support for company software, hardware, and networks over Nielsen-Kellerman’s multiple locations serving 150+ employees. The Systems Administrator II must be able to diagnose and resolve advanced IT-related problems quickly and be available to respond to escalated help desk requests during company hours, with some flexibility to work outside of normal business operating hours. The Systems Administrator II should be able to communicate technical concerns and solutions to many different people with varying degrees of technical knowledge as well as work with individuals in all departments to assist with technological needs for growth and process improvement. The Systems Administrator II is also responsible for assisting in the maintenance of NK’s system infrastructure, including managing/monitoring firewalls, testing computer equipment, database and system backups, installing and updating security software, installing and rebuilding existing servers as well as other processes. This is at-will employment.

Requirements

• Priority for success in this job will be a willingness and ability to learn new things. We expect the successful candidate to take the initiative, ask questions, research independently, and retain new information.
• The ability to work independently is necessary, combined with the good judgement to know when to stop and ask questions.
• Working collaboratively, empathetically and well with others is a critical part of this job.
• This position requires excellent organizational, time-management and prioritization abilities.
• Proactive in finding ways to improve our infrastructure and other technical processes.
• Solid understanding of relational and NoSQL database systems, and the ability to generate queries and reports on data retrieved from these and other sources.
• Practical knowledge of AI tools such as Claude and MCPs.
• Experience in integrating multiples systems together to seamlessly move data throughout the company
• Working knowledge of networking protocols and be able to manage and configure Fortinet routers and similar switches.
• Knowledge of managing an Active Directory Domain utilizing Windows Servers.
• Familiarity with Windows and Mac operating systems.
• Knowledge of virtual and cloud computing, VMware, Hyper-V, Azure and AWS.
• Ability to research, plan, and execute projects on time.
• Desire to proactively learn new technologies that will enhance the productivity of the company.
• Minimum 5 years of experience in a technical support or systems maintenance role.
• Bachelor’s degree or Associate’s degree and/or equivalent experience preferred.
• Relevant technical certifications a plus.
• Must be eligible to work in the US without sponsorship.

Responsibilities

• Provide tier II support for all company laptops, desktops, and mobile devices (majority Windows, some iOS, Mac, and Android).
• Take lead in the rapid & growing deployment, training, and usage of AI tools for business growth.
• Take the lead on data analytics and reporting by utilizing SQL, Power BI, and other tools.
• Provide additional guidance and training/mentoring of Tier I support personnel.
• Provide server level / Domain level support.
• Provide application support for Microsoft 365 & Azure cloud applications, Sage ERP 100 software, SQL databases, MS Office Suite and other corporate applications.
• Provide advanced technical support for both hardware and software issues that may arise.
• Monitor critical systems daily and respond quickly to any security breaches or usability concerns.
• Assist in managing Cybersecurity systems and 3rd Party MDR.
• Assist in the development and implementation of cybersecurity & technical process training for all employees.
• Assist in managing inventory of hardware and software assets.
• Monitor backup systems and verify that backups have been completed.
• Self-initiate IT projects that will improve productivity of the company.

Benefits

• Fully paid employee benefits include medical, dental, vision, disability and life insurance
• Voluntary benefits include family medical, life insurance, critical care insurance, FSA dependent care and pet insurance
• HSA with employer contribution
• 401k with employer match to 5%
• 9 paid holidays, one floating holiday and open PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree