Systems Administrator II

Ntiva, Inc.•, TX

9d•$54,000 - $60,000•Hybrid

About The Position

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

Requirements

College or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell and/or Cisco
Experience working for a Managed Services Provider
Windows workstation repair, maintenance, malware removal, and deployment
Configuring network settings on workstations
RDP client support
Office 365 account and client support
Server backup monitoring and maintenance
Wireless connectivity for mobile devices and workstations
Mobile devices – smartphones, tablets, and laptops
Exchange mailbox administration
Active Directory account creation and management
Network drive and printer mappings
Diagnosing network connectivity issues for workstations
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Responsibilities

Provide responsive client service.
Answer internal and external client/vendor calls quickly and pleasantly.
Communicate in a friendly, professional, and patient manner.
Perform all duties with the goal of building and maintaining long-term client/vendor relationships.
Maintain exceptional client service, understanding client satisfaction and perception.
Provide IT support services for clients’ infrastructure, including clients’ core business applications.
Acquire specific knowledge of the client and how IT relates to their business.
Develop in-depth knowledge of the service offerings and how they relate to clients’ needs.
Participate in projects by performing assigned duties.
Perform other related technical duties as assigned.
Identify clients’ needs and report to Service Manager.
Update documentation for client configurations or processes.
Communicate managed services installation and maintenance with Centralized Services.
Communicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages.
Utilize active listening and client-care skills in identifying potential concerns.
Report client concerns or complaints to Service Manager, VP Operations, and CXO.
Answer internal and external communications timely and professionally.
Contact client within 3 business days for tickets in Follow Up status unless issue requires further delay as notated on the ticket.
Close tickets within 7 business days unless issue requires further delay as notated on the ticket.
Routinely take self-paced training in technologies relevant to the team.
Obtain industry certifications on a consistent basis.
Enter time worked on each ticket daily.
Schedule service delivery via the scheduling calendar in ticketing system.
Enter expenses on service tickets for any related credit card purchases and submit receipts daily.
Submit time sheets on a weekly basis, due by Saturdays at 12PM.

Benefits

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent