Systems Administration & Support Manager

S&T Bank • Columbus, OH

7d • $65,000 - $161,700 • Onsite

About The Position

This role accomplishes Information Systems Departmental objectives by managing the Systems Administrator and Support Staff. The manager will maintain system admin staff by selecting, orienting, and training employees, and developing personal growth paths. They will communicate job expectations, plan, monitor, and appraise job performance, and coach, counsel, and discipline employees. This role also involves developing and enforcing S&T Bank systems, procedures, and productivity standards. The manager will participate in developing and achieving strategic goals by providing pertinent business, service, and operations information, identifying and evaluating options, choosing a course of action, defining objectives, and evaluating outcomes. They will manage financial objectives by forecasting requirements, assisting with the annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions. Maintaining quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommending system improvements is also a key responsibility. The manager will assume accountability for complex issues by providing advanced support through all channels until full resolution is achieved. Maintaining professional and technical knowledge by attending educational training/workshops, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional organizations is expected. The role involves managing system upgrade projects and maintaining proper documentation in accordance with the bank’s project lifecycle, documentation standards, and change management procedures. Ensuring all new releases/updates for core banking applications are implemented in a timely manner and communicated to end users by leading the FIS PACE committee to review and identify applicable changes, identify and document validation requirements, and identify and document communication plans is crucial. The manager will also handle FIS Managed IT escalation issues and develop Managed IT Knowledgebase articles as they pertain to system administration and troubleshooting for the FIS Managed IT Service Desk. Collaboration with the IT Solutions Architect Team to transition Administrative support as required is also part of the role. Other tasks and duties as assigned will also be completed.

Requirements

• Ten plus years general experience
• Two to five years of specialized experience with application support management.
• Operates a keypad device: 90% of the day.
• Requires the use of manual dexterity skills for typing and data entry on a frequent basis, up to 60% of the business day.
• Possess the ability to focus visually at a close distance of 18”-20” for a period of up to 60% of the business day.

Nice To Haves

• Certification from a leading IT provider, such as CompTIA Project + or PMI’s PMP

Responsibilities

• Maintains System Admin staff by selecting, orienting, and training employees and developing personal growth paths.
• Communicates job expectations; planning, monitoring, and appraising job performance; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing S&T Bank systems, procedures, and productivity standards.
• Participates in developing and achieving strategic goals by providing pertinent business, service, and operations information; identifying and evaluating options; choosing a course of action; defining objectives; evaluating outcomes.
• Manages financial objectives by forecasting requirements; assisting with the preparation of the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements; assumes accountability for complex issues by providing advanced support through all channels until full resolution is achieved.
• Maintains professional and technical knowledge by attending educational training/workshops; establishing personal networks; benchmarking state-of-the-art practices; participating in professional organizations.
• Manages system upgrade projects; maintains proper documentation in accordance with the bank’s project lifecycle, documentation standards, and change management procedures.
• Ensure all new releases/updates for core banking applications are implemented in a timely manner and communicated to end users by leading the FIS PACE committee to review and identify applicable changes, identify and document validation requirements, and identify and document communication plan.
• Manages FIS Managed IT escalation issues, development of Managed IT Knowledgebase articles as they pertain to system administration and troubleshooting for the FIS Managed IT Service Desk.
• Collaborates with IT Solutions Architect Team to transition Administrative support as required.
• Complete other tasks and duties as assigned.

Benefits

• Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.
• For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree