System Support Administrator, Associate (Entry Level)

Naval Nuclear Laboratory•West Mifflin, PA

About The Position

The System Support Administrator joins the Naval Nuclear Laboratory User Services team to help ensure reliable IT services and seamless operation and connectivity across the end-user computing environment. The role supports the organization’s mission by resolving user issues and helping keep systems secure and operational. The administrator handles advanced issues escalated from the help desk, collaborates with desktop management, software management, streaming services, network management, and other IT subject matter experts, and provides hands-on support for user client devices, computer peripherals, print devices, and conference room equipment. The role also diagnoses and resolves hardware, software, and network connectivity issues, and provisions, configures, and installs user client devices, operating systems, and network software. The Naval Nuclear Laboratory promotes a collaborative workplace centered on Trust, Empowerment, and Collaboration. It supports the safety and reliability of U.S. naval nuclear reactors and trains Sailors who operate the Navy’s submarine and aircraft carrier fleets.

Requirements

Bachelor’s degree from an accredited college or university in a related field, or a master’s degree from an accredited college or university in a related field.
Must be a U.S. citizen.
Must meet eligibility requirements for access to classified matter and undergo a federal background investigation.
Must be able to pass a drug test in compliance with company policy and 10 CFR 707.

Nice To Haves

Ability to communicate clearly with users of varying technical abilities.
Experience diagnosing simple hardware or software issues.
Experience with a Windows operating system environment.
Experience with Microsoft 365 apps such as Outlook, Word, Excel, and Teams.

Responsibilities

Resolve advanced issues escalated from the help desk and address user-reported problems promptly.
Collaborate with desktop management, software management, streaming services, network management, and other IT subject matter experts to resolve complex IT challenges.
Provide hands-on technical support for user client devices, computer peripherals, print devices, and conference room equipment.
Diagnose and resolve hardware, software, and network connectivity issues.
Provision, configure, and install user client devices, operating systems, and network software.