System Administrator - Level II

ATTAINX INC•Arlington, VA

1d•$87,000 - $98,000•Hybrid

About The Position

AttainX is seeking a Systems Administrator II to configure, administer, and sustain CISA’s DocuSign environment and its approved enterprise integrations. This position maintains platform accounts, groups, templates, access settings, monitoring, and operational documentation; supports controlled changes and service continuity; and coordinates with CISA’s Technology Operations Center and the project’s technical teams. The role focuses on SaaS platform administration and supporting integration operations.

Requirements

Three (3) to five (5) years of related systems administration, enterprise application administration, or SaaS platform support experience.
Experience administering user accounts, groups, roles, permissions, configuration settings, and enterprise identity integration.
Experience supporting application availability, performance monitoring, logs, alerts, troubleshooting, and incident escalation.
Experience implementing controlled configuration changes, updates, release validation, rollback procedures, and maintenance documentation.
Ability to troubleshoot API, connector, authentication, and data ingestion issues in coordination with development and security teams.
Knowledge of least-privilege access, secure configuration, credential protection, sensitive information handling, and operational evidence requirements.
Ability to maintain administrative SOPs, configuration inventories, dashboards, usage reports, user guidance, and support knowledge articles.
Must successfully complete the required DHS/CISA background investigation and obtain and maintain a favorable Entry on Duty (EOD)/fitness determination and authorized system access.
Must be authorized to work in the United States and meet DHS/CISA personnel and system access requirements.

Nice To Haves

A bachelor’s degree in information systems, computer science, information technology, or a related field or equivalent relevant education, training, and experience is preferred.
Hands-on administration of DocuSign eSignature, Admin, Monitor, or comparable enterprise e-signature platforms is preferred.
Experience supporting Microsoft 365, enterprise identity and PIV-enabled authentication, and secure SaaS integrations is preferred.
Experience supporting Federal environments, security authorization evidence, NIST SP 800-53 controls, and records management or accessibility requirements is preferred.
A relevant systems administration, cloud administration, or IT service management certification is preferred.

Responsibilities

Configure and administer DocuSign accounts, groups, user access, templates, routing rules, administrative policies, alerts, and approved branding.
Provision, modify, review, and deactivate accounts and permissions through authorized processes; maintain access records and least-privilege configurations.
Maintain approved integration settings with enterprise identity and collaboration platforms, including Microsoft 365, and troubleshoot authentication and connector issues.
Monitor platform availability, performance, usage, and operational alerts; support forwarding of security logs through DocuSign Monitor and escalate suspected incidents to authorized teams.
Execute approved configuration changes, updates, feature enablement, and module activation; validate readiness, document results, and maintain rollback or recovery procedures.
Perform preventive, corrective, and improvement maintenance within the assigned platform and integration scope; coordinate vendor-managed changes and vulnerability remediation with security and engineering teams.
Support data ingestion operations, controlled retention settings, and records retrieval; coordinate metadata or archival problems with developers, data analysts, and records personnel.
Maintain configuration inventories, maintenance logs, licensing and utilization information, dashboards, and monthly operational reporting inputs.
Provide configuration and operational evidence for continuous monitoring, security authorization, remediation tracking, and applicable data loss prevention controls.
Coordinate cutover, help desk readiness, Tier 1 knowledge transfer, service level procedures, alerting, and operational advisories with CISA’s Technology Operations Center.
Maintain administrative SOPs, concepts of operations, user guides, training materials, and support knowledge articles; support administrator and end-user training.
Support continuity and recovery validation for assigned integrations and downstream repositories; document outages, restoration actions, and handoffs during service transitions.
Preserve applicable accessibility when configuring or updating administrative screens, dashboards, templates, and generated documents; coordinate testing and remediation with the technical team.
Other related duties as assigned.