System Operations Manager (0941) – Water Supply Treatment Division - SFPUC (165491)

City and County of San Francisco•Millbrae, CA

6d•$200,538 - $255,996•Onsite

About The Position

The System Operations Manager in the Water Supply and Treatment Division manages the operations of the Regional Water System (RWS), directs and develops System Operations Section personnel, and oversees maintenance of water treatment, pumping, monitoring, and control facilities. The role administers budgeting, contracting, and personnel processes to ensure resources are available for continuity and quality of essential services. The position has direct responsibility for public drinking water facilities that operate 24 hours per day, seven days per week. The manager plans, organizes, directs, and controls facility operations in coordination with other Water Enterprise divisions, wholesale customer agencies, and regional partners. The role oversees staffing, training, performance management, maintenance, capital improvement needs, budgets, contracts, and personnel processes. It also supports Division policies and procedures, may temporarily serve as Division Manager, and represents SFPUC with government officials, department heads, and educational institutions on water treatment and purification matters.

Requirements

Baccalaureate degree from an accredited college or university, or qualifying additional professional-level managerial experience substituted year-for-year for the required education.
Four years of verified managerial experience overseeing operations, engineering, or regulatory compliance of water treatment facilities; all qualifying experience must include supervisory experience.
Possession of a State of California Grade V Water Treatment Operator Certificate or a California Professional Engineering license.
Possession of a valid California driver's license.
Ability to adapt to changing environments, demands, resources, conditions, and priorities.
Ability to make timely, responsible, transparent, and clear decisions; gather relevant information, analyze problems, involve others, and understand decision impacts.
Ability to foster innovation, encourage new ideas, and improve existing approaches.
Ability to identify, assess, and mitigate operational, financial, legal, health, and safety risks and ensure procedures are followed.
Ability to formulate objectives and priorities, implement plans, and allocate resources toward long-term organizational goals.
Ability to recruit, develop, and support a skilled workforce aligned with organizational goals, budget, staffing needs, and future business needs.

Nice To Haves

Excellent verbal and written communication skills, including the ability to write technical and procedural directives and inter-agency correspondence and to communicate effectively through presentations and training.
Experience and demonstrated ability to use technology to improve the function and reliability of treatment and conveyance systems.
Experience overseeing water operations, engineering, and/or regulatory compliance for large water treatment facilities of 20 MGD or more.
Experience managing a large staff with varied disciplines and backgrounds.

Responsibilities

Plan, organize, direct, and control Water Supply and Treatment Division facility operations in coordination with other Water Enterprise operating divisions, wholesale customer agencies, and regional partners.
Promote customer service, operational efficiency, stewardship of RWS facilities, and environmental protection.
Establish effective working relationships with department personnel, customers, and other agencies.
Prepare and present communications; evaluate, plan, and monitor technical analyses, scheduling, resource deployment, communications, and training for RWS operations and maintenance.
Delegate and assign objectives and responsibilities to subordinate System Operations Section staff.
Provide staff training, supervisory oversight, coaching, consultation, and timely, fair performance evaluations.
Establish and interpret policies and ensure they are understood and implemented.
Use hiring processes to ensure adequate staffing and succession, and disciplinary processes to enforce work standards.
Use contracting processes to supplement the Section’s workforce and skills as needed.
Direct maintenance activities to ensure safe, reliable, compliant, and efficient operation of treatment plants, pump stations, the SCADA system, and interties.
Coordinate with Distribution, Maintenance, and Business Operations Sections to obtain support for facility maintenance as needed.
Identify capital improvements needed for operational reliability, efficiency, and regulatory compliance.
Administer budgets, contracts, and personnel processes required to sustain Section services.
Assist in preparing and implementing Division policies and procedures.
Serve temporarily in the Division Manager capacity as needed.
Represent SFPUC with political and administrative officials, department heads, and educational institutions on water treatment and purification matters.