System Integrity Specialist
About The Position
This role, also known as an Inside Sales Specialist externally, focuses on protecting system integrity by identifying fire alarm deficiencies and guiding customers to the right repair solutions. Approximately 70% of the time is office-based, involving reviewing inspection results, building quotes and proposals, and customer communication via phone and email. The remaining 30% is in the field, involving customer meetings, surveying life safety systems, building rapport, and ensuring recommendations are accurate and compliant. The System Integrity Specialist will be paired with an outside sales executive and serve as a key point of contact for accounts, advocating for the customer, clarifying scope, coordinating next steps, and ensuring systems remain code-compliant.
Requirements
- Prior technical experience with fire alarm systems
- Sales experience beyond retail or hospitality, or strong transferable customer-facing experience
- Strong organization, attention to detail, and follow-through
- Willingness to commit to a technical learning curve and structured training
- Comfort using Microsoft Outlook, Word, and Excel
- Openness to learning ServiceTrade, HubSpot, and other tools
- A people-first mindset and clear communication style
- Ability to work independently while knowing when to ask the right questions
Nice To Haves
- Experience translating inspection findings into repair scopes customers understand.
- Experience selling service work, repairs, or maintenance agreements.
- Experience coordinating multiple stakeholders to keep repairs moving fast.
- Experience in construction, trade, or life safety environments.
Responsibilities
- Review inspection reports and deficiency documentation tied to fire alarm systems.
- Prepare and send quotes and proposals for repairs and maintenance contracts.
- Communicate clearly with customers by phone and email scope, scheduling, next steps, renewals.
- Track renewals, follow-ups, and proposal activity, keeping documentation accurate and organized.
- Collaborate with internal teams, including Operations, to move work from quote to completion.
- Visit customer sites to survey systems and support accurate quoting.
Benefits
- Competitive Salary
- Performance-based bonuses
- Comprehensive medical, dental, and vision coverage
- Fidelity 401(k) plan with a company match
- Company-paid life insurance policy of $50,000
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
