System Integrity Specialist

Encore Fire Protection • Concord, NH

1d • Hybrid

About The Position

Encore Fire Protection is seeking a Deficiency Sales Representative who is naturally outgoing, detail-oriented, and unapologetically persistent. This role is for a proven team player who can also work independently, is confident in the details while seeing the bigger picture, and possesses strong organizational and time management skills to thrive in a fast-paced environment with tight deadlines. This is not a typical inside sales role; you will be paired with an outside sales executive and will spend time in the office working with internal resources to accurately quote work, develop proposals, and communicate with customers via phone and email.

Requirements

• Hands on experience with fire alarm and or sprinkler systems
• Formal sales experience that goes beyond retail or hospitality, ideally selling a service
• Strong organization and time management skills, with the ability to juggle multiple quotes, follow ups, and deadlines
• Comfortable reading inspection reports and translating findings into clear next steps
• Proficient with Microsoft Outlook, Word, and Excel, with the mindset to learn new tools quickly
• Willingness to dive into platforms like HubSpot and ServiceTrade and self-teach as needed
• A genuine people-first approach, able to build trust with customers and internal teams
• Persistence, resilience, and comfort having direct, honest conversations when decisions need to be made

Nice To Haves

• Experience in life safety, fire protection, or another building services or route-based service business
• A track record of turning inspection findings into signed contracts and completed work
• Prior experience using HubSpot, ServiceTrade, or similar CRM and service management tools
• Experience partnering directly with outside sales, operations, and service teams to support shared revenue goals
• Familiarity with NFPA standards or local code requirements related to fire alarm and sprinkler systems
• Demonstrated ability to get in front of customers, build rapport quickly, and stay top of mind without being pushy

Responsibilities

• Work with customers to build long-standing relationships.
• Collaborate with other departments, such as Operations, to ensure that the customer is getting our unique experience.
• Be the customer’s advocate and primary point of contact for questions and requests, connecting them with the right team members as needed.
• Review past inspection reports to accurately determine system deficiencies and work with customers to quote and service the system.
• Perform administrative duties such as writing and sending contract renewals, filling out proposals and forms, etc. (approximately 70% of time).
• Get out of the office to meet customers face-to-face, build rapport, and survey life safety equipment so that you can effectively quote and sell contracts (approximately 30% of time).

Benefits

• Competitive Salary
• Performance-based bonuses
• Comprehensive medical, dental, and vision coverage
• Participation in our Fidelity 401(k) plan with a company match
• Company-paid life insurance policy of $50,000

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed