Data Integrity Specialist

Saint Luke's Health System • Kansas City, MO

6d

About The Position

The Data Integrity Specialist maintains an accurate and concise Master Patient Index and coordinates chart corrections within the electronic medical record. The role analyzes and resolves chart correction tickets submitted through the electronic medical record and IT ticket system for hospital and ambulatory cases. It works with groups responsible for different software applications to test and troubleshoot processes across applications, and helps maintain the integrity of patient demographic and clinical data through remediation of multiple databases.

The specialist analyzes chart correction cases in the EMR and ServiceNow ticket system, works with end users to facilitate corrections, reviews potential duplicate medical record numbers and merges true duplicates, and verifies provider information submitted through EMR work queues and tickets. The role also reviews pended transcribed reports from a third-party transcription service, resolves data-integrity issues in inbasket folders and work queues, and manages failed fax sends in the RightFax application. The position requires working effectively in a matrix-managed environment, handling multiple tasks, prioritizing requests, identifying root causes and application dependencies, maintaining confidentiality, and following up to ensure corrections are completed accurately.

Requirements

• Working knowledge of Health Information Management (HIM), demonstrated by prior HIM work experience or a HIM degree.
• Associate degree.
• Less than one year of applicable experience.
• Ability to manage conflict with peers and team members.
• Ability to work in a matrix-managed environment and receive direction from multiple managers.
• Flexibility, respect, and understanding when assisting others.
• Understanding of integration among MPI-related applications within the organization.
• Understanding of chart correction processes within EPIC.
• Ability to manage multiple tasks simultaneously in a changing environment.
• Proficiency in problem identification, analysis, and resolution.
• Ability to identify dependencies with other applications and technologies.
• Ability to prioritize issues and requests and follow up to ensure accurate completion.

Responsibilities

• Analyze chart correction cases submitted in the EMR and ServiceNow ticket system.
• Work with end users to facilitate chart corrections and ensure accurate documentation in hospital and ambulatory medical records.
• Analyze potential duplicate medical record numbers and merge accounts when they are true duplicates.
• Merge potential duplicate MRNs from third-party applications.
• Verify provider information submitted in EMR work queues and tickets, and send validated information to the IT Security team to build database records.
• Review pended transcribed reports submitted by a third-party transcription service, troubleshoot issues, and complete reports so they interface with the EMR.
• Analyze and resolve issues in inbasket folders and work queues related to data integrity.
• Manage failed fax sends in the RightFax application and update provider information as needed to route faxes correctly.
• Identify root causes for MPI-related and chart correction problems and processes.
• Prioritize issues and requests, perform follow-up, and ensure chart corrections are completed accurately.
• Maintain confidentiality when handling verbal and written information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree