System Integrity Specialist
About The Position
This role, internally called a System Integrity Specialist and externally known as an Inside Sales Specialist, focuses on helping customers maintain safety and code compliance by identifying fire alarm deficiencies and guiding them to appropriate repair solutions. Approximately 70% of the role is office-based, involving reviewing inspection results, building quotes and proposals, and customer communication via phone and email. The remaining 30% is field-based, including customer meetings, surveying life safety systems, building rapport, and ensuring recommendations are accurate and compliant. The Specialist will work closely with an outside sales executive, acting as a key point of contact for accounts, advocating for customers, clarifying scope, coordinating next steps, and ensuring systems remain up to code.
Requirements
- Prior technical experience with fire alarm systems
- Sales experience beyond retail or hospitality, or strong transferable customer-facing experience
- Strong organization, attention to detail, and follow-through
- Willingness to commit to a technical learning curve and structured training
- Comfort using Microsoft Outlook, Word, and Excel
- Openness to learning ServiceTrade, HubSpot, and other tools
- A people-first mindset and clear communication style
- Ability to work independently while knowing when to ask the right questions
Nice To Haves
- Experience translating inspection findings into repair scopes customers understand.
- Experience selling service work, repairs, or maintenance agreements.
- Experience coordinating multiple stakeholders to keep repairs moving fast.
- Experience in construction, trade, or life safety environments.
Responsibilities
- Review inspection reports and deficiency documentation tied to fire alarm systems.
- Prepare and send quotes and proposals for repairs and maintenance contracts.
- Communicate clearly with customers by phone and email scope, scheduling, next steps, renewals.
- Track renewals, follow-ups, and proposal activity, keeping documentation accurate and organized.
- Collaborate with internal teams, including Operations, to move work from quote to completion.
- Visit customer sites to survey systems and support accurate quoting.
Benefits
- Competitive Salary
- Performance-based bonuses
- Flexible Dress Code
- Access to leading-edge web-based productivity tools
- Comprehensive medical, dental, and vision coverage
- Participation in our Fidelity 401(k) plan with a company match
- Company-paid life insurance policy of $50,000
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
