Bswift System Analyst - Remote (EST)

Centro

2d•$40 - $43•Remote

About The Position

The Bswift System Analyst role is a remote position supporting Bswift technology implementations. The company is experiencing significant growth and is looking for passionate, low-ego professionals to join their people-first, culture-rich work family. This role involves supporting Bswift technology, coordinating with users to identify and resolve systems problems, managing client data imports/exports, providing technical support for EDI vendor feeds, analyzing data transactions, and working with third-party compliance. The role also includes quality and control management, training clients on Bswift software, maintaining system accuracy, and auditing files. Familiarity with Visual Basic scripts is also mentioned.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal skills with a proven ability to collaborate with a team.
Excellent analytical and problem-solving skills.
Extensive knowledge of computer systems and programming.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Proficient with or able to quickly learn systems and software used by the organization.
Familiarity with standard concepts, practices, and procedures within the benefits management and administration industry.
Excellent communication, project management, time management, planning, organization, and multitasking skills.
Exceptional customer service with internal and external team members and clients involving email, phone and in-person communications.
Proficiency in Microsoft Excel, Microsoft Access, and Word.
Ability to perform a variety of tasks while managing priorities to meet internal and external client deadlines within results driven environment.
Ability to work well under pressure, especially during high volume client implementation periods.
Ability to work with different internal teams to deliver results to clients in a professional manner.
Ability to listen to feedback and adjust communication style depending upon the audience.
Ability to think critically and develop creative business solutions to meet clients’ needs.
Ability to identify and implement process improvements.
Proven analytical, evaluative, and problem-solving abilities.
Keen attention to detail.
Knowledgeable in Visual Basic scripts but not limited to that language.

Nice To Haves

2-3 Years of application/system analysis/enrollment build experience preferred
2-3 Years of insurance experience
1-2 Years of Bswift experience

Responsibilities

Support Bswift technology implementations, in accordance with company standard operating procedures, processes, and documentation.
Coordinate with managers and users to identify systems problems; assess severity of the issues and prioritize responses as appropriate.
Partner with project coordinators and other internal and external team members and clients as part of new implementation and ongoing client support duties.
Manage client import/exports, payroll/carrier files, and discrepancy reports.
Provide on-call technical support and responses to inquiries regarding EDI vendor feeds.
Actively solve data production technical problems, working to reduce future technical errors by partnering with team members to discuss actionable resolutions.
Routinely conduct analysis of data transactions.
Make recommendations for the resolution of production problems.
Work with third-party compliance approval.
Quality and control management of Bswift.
Training client HR partners on Bswift software and processes.
Maintain Bswift system for accuracy.
Audit excel and text files.