Business System Analyst - Remote
About The Position
Sentara is hiring a Business System Analyst for a fully remote position. The role supports the accuracy, quality, and integrity of benefit plan data and documents within the Simplify Benefits1 platform. It focuses on quality assurance, data validation, testing, reporting, and process improvement to support accurate, compliant, and efficient benefit document production. The analyst works with business stakeholders, technical teams, and vendors to validate system outputs, resolve issues, support system enhancements, and develop tools and processes that improve efficiency, scalability, and accuracy. The position supports the administration, maintenance, and enhancement of Simplify Benefits1 and related business applications. It also gathers and analyzes business requirements and operational processes; maintains process documentation, validation procedures, and standard operating procedures; develops validation tools, reports, dashboards, and templates; and contributes to automation and continuous improvement initiatives. The analyst supports reporting, data management, testing, system enhancements, and document production projects, as well as other assigned business systems, quality assurance, reporting, and operational responsibilities. Remote work is available to candidates residing in Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, or Wyoming. The role is on the first (day) shift. The posted base pay range for full-time employment is $76,273.60–$118,872.00 annually. Additional compensation may be available, and compensation within the range varies based on qualifications, experience, location, market conditions, and business needs.
Requirements
- High school graduation or equivalent.
- At least 2 years of relevant experience in business systems analysis, quality assurance, testing, reporting, data analysis, or a related field.
- Experience supporting business applications and operational processes.
- Strong analytical, problem-solving, and organizational skills.
- Excellent attention to detail and commitment to data accuracy.
- Ability to manage multiple priorities, meet deadlines, and deliver high-quality results in a fast-paced environment.
- Experience with Microsoft Excel and data analysis tools.
- Strong written and verbal communication skills.
- Ability to collaborate effectively with business and technical teams.
- Experience developing reports, validation tools, and process documentation.
Nice To Haves
- Experience with system testing, data validation, or quality assurance.
- Experience in healthcare, insurance, benefits administration, or another regulated industry.
- Experience supporting benefits administration, benefit plan documents, or insurance-related systems.
- Experience with Simplify Benefits1 or similar benefits administration platforms.
- Knowledge of quality assurance methodologies and testing practices.
- Experience with Salesforce, SQL, HTML, reporting tools, or automation solutions.
Responsibilities
- Perform quality assurance testing and validation to ensure benefit plan data, documents, and system outputs are accurate, complete, compliant, and delivered by established deadlines.
- Investigate data discrepancies, defects, and process issues; support root cause analysis and issue resolution.
- Validate system changes, enhancements, and configurations before implementation.
- Participate in user acceptance testing, regression testing, and production validation activities.
- Monitor deliverables and manage priorities to meet project timelines and business commitments.
- Support the administration, maintenance, and enhancement of Simplify Benefits1 and related business applications.
- Gather, document, and analyze business requirements and operational processes.
- Maintain process documentation, validation procedures, and standard operating procedures.
- Monitor data integrity and support issue resolution across business systems.
- Identify and implement improvements to efficiency, quality, accuracy, and scalability.
- Develop and maintain validation tools, reports, dashboards, templates, and other operational resources.
- Support automation initiatives and continuous improvement efforts.
- Analyze data, identify trends, and support routine and ad hoc reporting needs.
- Partner with Product, Sales, Operations, Compliance, IT, vendors, and other stakeholders on business initiatives.
- Maintain centralized documentation and promote knowledge sharing across teams.
- Support projects involving system enhancements, testing, data management, reporting, and document production.
- Perform additional business systems, quality assurance, reporting, and operational responsibilities as assigned.
Benefits
- Medical, dental, and vision plans.
- Adoption, fertility, and surrogacy reimbursement up to $10,000.
- Paid time off and sick leave.
- Paid parental and family caregiver leave.
- Emergency backup care.
- Long-term and short-term disability and critical illness plans.
- Life insurance.
- 401(k)/403(b) with employer match.
- Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
- Student debt pay down up to $10,000.
- Pet insurance.
- Legal Resources Plan.
- Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met.
- Paid holidays.
- Educational assistance or student loan repayment.
- Voluntary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
