System Analyst (Technology Support Specialist III)

San Diego State University • San Diego, CA

53d • Hybrid

About The Position

San Diego State University is seeking a technically skilled and service-oriented System Analyst to support technology operations within the Office of Housing Administration (OHA). This role oversees customer support, software systems, technical services, and student technology staff to ensure reliable technology services for residential students and employees.

Requirements

• Knowledge of network basics such as different protocols, VPNs, VLANs, Firewalls.
• Knowledge of multiple operating systems including Mac OS, iOS, Windows 11, Microsoft Admin and Endpoint management tools for Mac (Jamf) and Windows (Intune).
• Knowledge of Automation tools, APIs, scripting, ITSM and ticketing and cloud infrastructure.
• Directory Service such as Active Directory, Entra ID and access controls.
• Proficient understanding of windows server operating system and virtualizations.
• Knowledge of systems integration principles, including data exchange, interoperability, and system architecture.
• Knowledge of application programming interfaces (APIs), including REST and SOAP web services.
• Knowledge of data formats and exchange standards such as JSON, XML, and CSV.
• Knowledge of authentication and security protocols, including OAuth, SAML, Single Sign-On (SSO), and API keys.
• Knowledge of database concepts, SQL, data mapping, and data validation.
• Valid California Driver’s License or the ability to obtain one within 30 days of hire.

Responsibilities

• Oversee Help Desk and RezCon operations, including scheduling, recruitment, training, and onboarding of student staff.
• Troubleshoot network and technology issues, manage ServiceNow and StarRez cases, and support staff and residential technology needs.
• Provide lead work direction to technology support staff and coordinate equipment, printing services, and special technology projects.
• Manage integrations, updates, and support for StarRez, TMA, CBORD, RezLife, TCP, Humanity, Notifi, and other OHA applications.
• Support device and system management using Jamf, Intune, Active Directory, Azure, Remote Desktop, and related platforms.
• Provide technical support for system configurations, upgrades, software solutions, and operational projects.
• Manage and troubleshoot audiovisual equipment, networking components, VLANs, and other technology infrastructure.
• Evaluate technology needs and recommend hardware, software, and process improvements to support OHA operations.
• Collaborate with campus IT partners on system integrations and technology solutions that support OHA, HFS, and REO.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Medical, dental, and vision options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• FlexCash, life and disability insurance, legal and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level