Technology Support Analyst
About The Position
This position provides Tier 1 (intermediate) technical support to faculty, staff and students for a variety of applications and services used across a wide range of systems, networks, and platforms. Areas of support include Lenovo/Mac CCI hardware, Microsoft Windows, Mac OS operating systems, M365, VPN, DUO, MFA, various E-mail clients, Internet browsers, networking, and campus IT services. This intermediate technical support is provided via phone, web, email, chat, and walk-up. Principal duties involve diagnosing and resolving intermediate customer technical problems in collaboration with Service Desk colleagues. An employee in a Tier 1 position will have a ‘primary team’ of either phones/chat or walk-in, but will perform all service desk functions. ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units.
Responsibilities
- Provide Tier 1 (intermediate) technical support to faculty, staff and students
- Diagnose and resolve intermediate customer technical problems
- Collaborate with Service Desk colleagues
- Perform all service desk functions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
