System Analyst - 6 months contract
About The Position
Richard's Packaging Inc. has evolved from its origins as a glass container manufacturer for pharmacies into a leading North American distributor of packaging and healthcare products for the healthcare, food and beverage, and cosmetics sectors. With 113 years of experience and a team of approximately 600 employees across the continent, we are committed to quality, innovation, and exceptional customer service. Join us in making a meaningful impact across diverse industries. As a System Analyst, you will be responsible for providing technical assistance to end-users, resolving hardware and software issues, enforcing cybersecurity policies, and ensuring smooth day-to-day IT operations. More specifically, your responsibilities will include:
Requirements
- Diploma or Degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Customer service mindset
- Technical troubleshooting
- Time management and multitasking
- Attention to detail
- Willingness to learn and adapt
- Intermediate understanding of Windows operating systems
- Knowledge of common software applications (Microsoft 365, email systems, browsers)
- Familiarity with troubleshooting basic hardware and network issues
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
Nice To Haves
- Certifications such as CompTIA A+, Network+, or equivalent
- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk)
- Basic knowledge of Active Directory and user management
- Understanding of cybersecurity best practices
Responsibilities
- Provide first-level technical support to users via phone, email, or in-person
- Troubleshoot hardware, software, and network-related issues
- Install, configure, and maintain computers, printers, and peripheral devices
- Assist with user account setup, password resets, and access permissions
- Document support requests and resolutions in a ticketing system
- Escalate complex issues to senior IT staff when necessary
- Support basic network connectivity issues (Wi-Fi, VPN, LAN)
- Perform routine system updates, backups, and maintenance tasks
- Assist with onboarding/offboarding of employees (equipment setup, account creation)
- Maintain IT inventory and asset tracking records
- Participate in IT and business projects as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
