System Analyst - Jr. Audio Visual (A/V) Engineer

CECONY•New York, NY

3d•$85,000 - $110,000•Hybrid

About The Position

The Jr. Audio Visual (A/V) Engineer supports the day-to-day management, coordination, and operation of the Presentation Technology (PresTech) team. Reporting to the Systems Specialist responsible for Audio-Visual and Video Conferencing Services, the role serves as the operational lead for presentation technologies, executive event support, conference room technology, and audiovisual service delivery throughout the organization. The position assists with planning, scheduling, resource management, project coordination, vendor engagement, technology lifecycle management, and operational oversight of presentation technology services. It acts as a key liaison among business clients, executive stakeholders, technology teams, vendors, and field technicians to help ensure reliable, professional delivery of audio-visual and collaboration services. The role works closely with core infrastructure and Site Reliability Engineering (SRE) teams to shift the collaboration environment from reactive troubleshooting toward proactive observability and improved uptime and reliability. The position does not provide employment pursuant to the terms of a STEM OPT Training Plan. It is hybrid, typically involving three days at a company location and two days remote based on business needs. The selected candidate will have a System Emergency Assignment and may need to work non-business hours during emergencies, including nights, weekends, and holidays. Travel within the company service territory may be required.

Requirements

Bachelor's degree and at least 2 years of full-time relevant work experience; or an associate's degree and at least 4 years of full-time relevant work experience; or a high school diploma/GED and at least 5 years of full-time relevant work experience.
Experience coordinating technical teams, vendors, or contractors.
Strong understanding of Microsoft Teams Rooms and enterprise collaboration technologies.
Ability to drive multiple projects to successful completion.
Strong written and verbal communication skills.
Flexibility to work in a fast-paced, dynamic environment.
Valid driver's license.
Ability to push, pull, and lift up to 40 pounds.
Ability to sit or stand while using a keyboard, mouse, and computer for the duration of the workday.
Ability and willingness to travel within the company service territory, including all five boroughs, Westchester, and Orange and Rockland County, as work requires.
Willingness to work non-business hours during emergencies, potentially including nights, weekends, and holidays.

Nice To Haves

Bachelor's degree in Information Technology, Engineering, Communications Technology, or a related field, or equivalent experience, and at least 5 years of full-time work experience supporting audiovisual, video conferencing, or collaboration technologies.
Experience supporting executive conference centers, boardrooms, and auditoriums.
Knowledge of AV-over-IP technologies.
Experience with Microsoft Teams Rooms, Poly, Cisco, Crestron, Extron, Q-SYS, or similar platforms, digital signage solutions, and event production technologies.
Experience managing technology refresh and modernization initiatives.
Experience with system monitoring or observability tools, or partnering with SRE and core IT infrastructure teams to maintain system uptime and reliability.
CAPM, PMP, CTS, CTS-D, or similar industry certifications.

Responsibilities

Support daily Presentation Technology group operations, including technician assignments, coverage schedules, and service delivery.
Coordinate technology support for executive meetings, board meetings, town halls, corporate events, and other critical presentations.
Monitor and implement proactive monitoring and observability practices for audiovisual and collaboration infrastructure to track performance, manage incidents, and improve uptime.
Provide escalation support for technology issues affecting important meetings and events.
Maintain Microsoft Teams rooms, video conferencing, auditorium, collaboration, and event production technologies.
Coordinate technology refreshes, lifecycle planning, upgrades, installations, deployments, and new room requests.
Manage project schedules, milestones, budgets, and deliverables with vendors and internal partners.
Review technology requirements and oversee readiness, room certification, equipment testing, and technical rehearsals.
Coordinate vendor and service-provider activities, monitor performance, and support procurement, contracts, and asset management.
Maintain documentation, procedures, training materials, technology standards, governance efforts, and budget forecasts.
Coordinate and align with enterprise core infrastructure and SRE teams to integrate AV systems with broader organizational reliability practices and standards.