System Analyst Epic Willow Pharmacist
Mount Sinai Medical Center of Florida•Miami Beach, FL
•Onsite
About The Position
The Epic Willow System Analyst leads the design, configuration, testing, optimization, maintenance, and support of Epic Willow Inpatient/Ambulatory/Specialty Pharmacy application for Mount Sinai Medical Center. Acting as a primary technical contact and subject matter expert, this role bridges pharmacy workflows and IT systems, and oversees project builds.
Requirements
- Doctor of Pharmacy (PharmD) licensed pharmacist in the State of Florida.
- Minimum of 5 years in clinical healthcare setting, retail pharmacy, or IT pharmacy systems support.
- Strong familiarity with retail or health-system pharmacy operations, clinical medication order workflows, dispensing procedures, and clinical monitoring.
- Proven project leadership, analytical problem-solving, and basic budget/vendor management awareness.
- Excellent oral and written communication skills across all organizational levels, including senior leadership.
- Ability to work flexible hours (special support or on-call) and travel locally for go-lives, rounding, or leadership meetings as needed.
Nice To Haves
- Active Epic Willow Certification (Inpatient, Ambulatory, or specialty pharmacy) preferred.
Responsibilities
- Lead the end-to-end planning, build, testing, and deployment of complex Epic Willow configurations to meet clinical and operational needs.
- Partner with pharmacy leaders, clinicians, and key stakeholders to analyze work processes, translate business needs into technical requirements, and streamline pharmacy operations.
- Serve as a primary support escalation point for system issues, perform troubleshooting/debugging, execute service tickets, and participate in on-call rotation schedules.
- Provide clinical guidance, training, and operational support to junior analysts while collaborating with clinical trainers on application updates and documentation.
- Manage small-to-medium IT initiatives, track project milestones, manage vendor/risk touchpoints, and maintain clear status reporting with leadership.
Benefits
- Health benefits
- Life insurance
- Long-term disability coverage
- Healthcare spending accounts
- Retirement plan
- Paid time off
- Pet Insurance
- Tuition reimbursement
- Employee assistance program
- Wellness program
- On-site housing for select positions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
