System Administrator

The 20 • Detroit, MI

6d • Onsite

About The Position

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with general businesses and IT service companies to provide technology solutions and support. The System Administrator maintains and supports computer systems, servers, workstations, networking equipment, and client environments. The role includes troubleshooting, helpdesk and desktop support, infrastructure planning, and onsite client support in the Detroit Metro Area as needed. The position is suited to someone who enjoys solving complex technical challenges and working collaboratively with teammates and clients.

Requirements

• Associate or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience.
• 4–6 years of IT administration experience.
• Experience supporting Microsoft technologies, including Windows Servers (FSMO, DNS, DHCP, etc.), Active Directory, and Azure AD.
• Experience administering Microsoft 365, including Exchange, SharePoint, OneDrive, Teams Online, and Intune.
• Knowledge of virtualization technologies, including VMware and Hyper-V or equivalent.
• Firewall management and troubleshooting experience.
• Knowledge and experience with complex networking environments.
• Deep understanding of Active Directory, Group Policy, and file sharing.
• Strong knowledge of systems and networking software, hardware, and networking protocols.
• Experience with scripting and automation tools.
• A proven track record of developing and implementing IT strategy and plans.
• Strong knowledge of helpdesk and IT operations best practices, including security, storage, data protection, and disaster recovery protocols.

Nice To Haves

• System administration and IT certifications in Microsoft or other network-related fields.
• Experience with all modern operating systems.
• Experience with documentation platforms such as IT Glue.
• Experience with Kaseya BMS and VSA.

Responsibilities

• Maintain, configure, and ensure reliable operation of computer systems, network servers, workstations, and networking equipment.
• Install and upgrade computer components and software.
• Troubleshoot hardware and software errors using diagnostics; document problems and resolutions, prioritize problems, and assess the impact of issues.
• Provide documentation and technical specifications to the Project Team and Manager for planning and implementing new or upgraded IT infrastructure.
• Lead desktop and helpdesk support efforts, ensuring desktop application, workstation, and related equipment problems are resolved promptly with limited disruption.
• Travel onsite to client locations as necessary to provide hands-on technical support, troubleshoot issues, and implement solutions that support continuity of services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree