System Administrator

Attention Arc•Irvington, NY

7d•Hybrid

About The Position

The System Administrator helps manage, maintain, and strengthen the technology infrastructure that supports Attention Arc’s people, operations, and client work. The role works across on-premises and cloud environments to keep systems secure, efficient, and dependable. Reporting to the Help Desk Supervisor, the administrator owns day-to-day systems administration, troubleshoots complex technical challenges, contributes to infrastructure improvements, and serves as a technical resource for the Help Desk team. The position offers an opportunity to deepen technical expertise and grow toward a Senior Systems Administrator role. The role supports a hybrid work model, with employees expected to work from the Irvington, New York office three to four days per week. Candidates must reside in and be able to commute to that office. Applicants must be authorized to work in the United States; the company does not sponsor or assist with work authorization.

Requirements

3 to 5+ years of hands-on experience in systems administration, IT infrastructure, or a related technical role.
Strong working knowledge of Windows Server administration, troubleshooting, and maintenance.
Hands-on experience with virtualization platforms such as VMware and Hyper-V.
Familiarity with NAS/SAN storage technologies, backup solutions, and disaster recovery practices.
Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, switching, firewalls, VPNs, and wireless connectivity.
Experience with firewall and network security solutions such as WatchGuard, Cisco Meraki, or Check Point SASE.
Experience administering Microsoft 365 and/or Google Workspace environments.
Working knowledge of AWS and/or Microsoft Azure, including provisioning, monitoring, and basic cloud infrastructure management.
Familiarity with identity and access management solutions, including Okta, SSO, and MFA.
Experience or exposure to endpoint management and security platforms such as Jamf, Intune, and CrowdStrike.
Understanding of security best practices, including patch management, endpoint protection, vulnerability remediation, and access controls.
Experience using infrastructure monitoring tools to diagnose issues and maintain system performance.
Ability to create and maintain clear technical documentation, system configurations, and operational procedures.
Strong troubleshooting and analytical skills, including diagnosing complex issues, identifying root causes, and implementing effective solutions.
Ability to work independently, prioritize competing needs, and take ownership of assigned systems and responsibilities.
Attention to detail and a proactive approach to identifying potential risks.
Clear written and verbal communication skills, including explaining technical concepts to colleagues with varying technical expertise.
Strong organizational skills and ability to manage multiple projects, system requests, and deadlines.
Collaborative problem-solving approach and willingness to share technical knowledge.
Sound judgment when handling confidential information, system access, and business-critical infrastructure.
Curiosity about emerging technologies and commitment to continuous learning and professional development.
Must be authorized to work in the United States for any employer; the company does not sponsor or assist with work authorization.
Must reside in and be able to commute to the Irvington, New York office three to four days per week.

Nice To Haves

Linux experience.
Experience supporting technology infrastructure in a media, advertising, production, or creative agency environment.
Familiarity with rendering farms, digital asset management systems, or large media file workflows.
Relevant technical certifications, such as CompTIA Server+, Microsoft Certified: Azure Administrator Associate, or VMware Certified Professional (VCP).
Experience with scripting and automation tools such as PowerShell, Bash, or Python.
Experience participating in infrastructure migrations, cloud adoption initiatives, or security improvement projects.

Responsibilities

Administer, maintain, and troubleshoot on-premises Windows and Linux servers, VMware and Hyper-V virtualization environments, and NAS/SAN storage systems.
Support storage infrastructure and large-file workflows used by creative, production, and business teams.
Maintain and troubleshoot network infrastructure, including switches, firewalls, VPNs, wireless networks, and connectivity.
Monitor system health, performance, capacity, and availability; identify and resolve issues proactively.
Use infrastructure monitoring tools to identify trends, investigate alerts, and support system reliability.
Support backup, recovery, and disaster recovery processes across on-premises and cloud environments.
Participate in infrastructure upgrades, maintenance, and improvements to reliability, performance, and scalability.
Administer Microsoft 365 and Google Workspace, including user accounts, permissions, licensing, security settings, and collaboration tools.
Support AWS and Azure environments, including provisioning, monitoring, resource management, and basic cost tracking.
Manage identity and access systems, including SSO, MFA, and Okta.
Support MDM platforms such as Jamf and Microsoft Intune to maintain secure and consistent device configurations.
Assist with user provisioning, deprovisioning, and access changes, maintaining appropriate security controls throughout the employee lifecycle.
Identify opportunities to improve administration through automation, standardization, and more effective use of technology.
Implement and maintain security practices, including endpoint protection, patch management, access controls, and vulnerability remediation.
Support administration and monitoring of endpoint security tools, including CrowdStrike, and assist with security reviews and remediation.
Maintain accurate infrastructure configurations, system procedures, troubleshooting guides, and disaster recovery documentation; develop and update SOPs.
Serve as an escalation point for the Help Desk team, diagnosing and resolving complex infrastructure, application, network, and system issues.
Partner with the Help Desk Supervisor on technology initiatives, infrastructure projects, system upgrades, and agency-wide rollouts.
Provide technical guidance and share knowledge with Help Desk team members.
Collaborate with internal teams and external technology partners to resolve issues and support business needs.
Provide hands-on technical support during high-priority agency activities, including client pitches, production shoots, and major launches, when needed.
Recommend tools, process improvements, and technical solutions that improve efficiency, reliability, and the employee experience.
Stay current on infrastructure technologies, cybersecurity practices, and opportunities to strengthen agency systems.