Information Technology_USA - USA_System Administrator
Real Soft•Jacksonville, FL
•Hybrid
About The Position
The System Administrator role focuses on the deployment, management, and support of end-user devices within the IT infrastructure. This position involves a combination of technical expertise in device setup, imaging, and management tools, alongside strong logistical and user support skills. The role requires close coordination with project stakeholders and adherence to governance structures to ensure timely and compliant device lifecycle management.
Requirements
- Expertise in Windows/Mac OS device setup and configuration
- Expertise in Imaging and endpoint deployment tools
- Expertise in Microsoft Intune Endpoint Manager
- Expertise in ServiceNow (Asset Management preferred)
- Expertise in Azure AD user/device validation
- Strong understanding of IT asset lifecycle management
- Strong understanding of End-user support and troubleshooting
- Strong understanding of Data migration and backup processes
- Strong understanding of Logistics coordination and scheduling
- Excellent communication and user interaction skills
- Strong coordination and multitasking capabilities
- Attention to detail in asset tracking
- Windows/Mac OS device setup and configuration
- Imaging and endpoint deployment tools
- Microsoft Intune Endpoint Manager
- ServiceNow (Asset Management preferred)
- Azure AD user/device validation
- 8-10 years of experience
Nice To Haves
- ServiceNow_ITAM (IT Asset Management)
- Desktop Management - Infrastructure Services (IS)
Responsibilities
- Perform imaging of new laptops using standardized enterprise images.
- Build and configure devices from the designated staging location (Port of Miami).
- Ensure all devices are compliant with organizational security standards through Intune enrollment.
- Coordinate distribution of new devices and collection of legacy devices.
- Ensure successful execution of end-user device refresh lifecycle covering asset assignment, device activation, and decommissioning of old hardware.
- Maintain accurate tracking of all devices through ServiceNow asset management.
- Guide users to back up data to OneDrive prior to transition.
- Provide documentation and instructions to ensure smooth migration of files/settings.
- Troubleshoot post-deployment issues, including application setup and device access.
- Conduct follow-ups to ensure users are fully operational.
- Coordinate shipping of devices to remote users via FedEx and track deliveries.
- Manage scheduling for delivery/returns for remote and onsite users.
- Validate user eligibility through ServiceNow and Azure prior to deployment.
- Update asset records at every lifecycle stage (Shipment, Delivery, Assignment, Return).
- Maintain tracking numbers and audit trails in ServiceNow.
- Work closely with project stakeholders (Engagement Manager, SMEs, client teams).
- Follow defined governance and reporting structures.
- Ensure adherence to agreed service windows and delivery timelines.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
