System Administrator II

The University of Kansas Health System•Lenexa, KS

About The Position

Systems Administration provides design, implementation, maintenance, and support for server-level enterprise applications and medical devices. System Administrators maintain end-to-end knowledge of the systems they support, assess the impact of organizational changes, and identify opportunities and threats. The team also supports ancillary IT groups such as Radiology, Lab, and Pharmacy, serving as a connection to Health Information Technology Services (HITS) and an escalation point for systems issues. The System Administrator II provides Tier-II support and coordinates systems issues across IT teams. The role supports assigned systems throughout their lifecycle, including troubleshooting, documentation, upgrades, security, data integrity, retention, backup and recovery, reporting, interfaces, vendor management, and implementation of new systems. The role may manage projects that do not require an assigned Project Management Office project manager and mentors and trains team members. Duties may vary by department or unit, and other duties may be assigned as required.

Requirements

Bachelor's degree in Information Systems or a related field, or equivalent experience at a 2:1 ratio.
High school graduate.
Five or more years of experience in a related Information Systems field.
Advanced understanding of technical concepts including databases, networking, hardware, software, interfaces, medical devices, desktop support, and operating systems.
Intermediate problem-solving skills, including the ability to resolve application, workstation, and server issues under stressful conditions.
Ability to perform systems analysis and develop implementation plans with mild supervision.
Ability to coordinate with internal and external resources and communicate effectively with system vendors.
Ability to follow project-management processes and complete related documentation.

Nice To Haves

Master's degree in Information Systems or a related field.
Three or more years of experience in a healthcare setting.
Technical certifications related to ITIL, Windows Administration, Linux Administration, or another IT or systems-related field of study.

Responsibilities

Serve as a Tier-II support resource and coordinate systems-related issues across IT teams.
Escalate assigned-system issues that cannot be resolved in TRC, engaging other resources as needed.
Maintain usable systems and resolve issues with vendors, external resources, and hospital teams within service-level agreements.
Maintain technical configuration, contact, functionality, troubleshooting, and training documentation for assigned systems.
Plan and schedule system upgrades and updates, coordinating with HITS teams, vendors, users, interfaces, and connected systems; follow change-request processes.
Maintain secure systems and follow organizational requirements for access management, regulatory compliance, architecture, disaster recovery, and vendor management.
Verify application logs and monitoring tools to identify issues that could affect data integrity, and ensure application data retention meets hospital and regulatory requirements.
Verify scheduled backups and restore capability; complete disaster-recovery and high-availability plans and related documentation.
Maintain knowledge of applications and functional areas that enter application data; enter application data when required, excluding patient health information unless directly approved by management.
Understand application printing methods, print queues, and printing workflows.
Use application functionality to create, schedule, distribute, and print reports.
Model, design, monitor, and support system interfaces with interface staff and other teams, and document data flows between systems.
Troubleshoot application, workstation, and server issues and escalate to internal and external resources as appropriate.
Serve as a subject matter expert for assigned systems, including design, interfaces, end-user workflows, and end-to-end system knowledge; monitor vendor roadmaps and communicate relevant information.
Maintain effective vendor relationships, verify vendor work meets hospital expectations, and review statements of work and quotes for accuracy and appropriateness.
Analyze new system requests, develop implementation plans with mild supervision, verify system design and equipment requirements, and coordinate installation to meet hospital standards and regulatory requirements.
Develop plans to migrate, consolidate, or archive legacy-system data when applicable.
Manage projects that do not require an assigned PMO project manager; follow PMO processes, complete documentation, coordinate time tracking and funding requests, and engage resources needed to complete projects.
Mentor, train, and share knowledge with team members, including new employees, interns, and other Systems Administrators.
Perform the professional, clinical, and/or technical competencies of the assigned unit or department.