System Administrator II

The University of Kansas Health System•Lenexa, KS

About The Position

Systems Administration provides design, implementation, maintenance, and support for server-level enterprise applications and medical devices. System Administrators maintain end-to-end knowledge of the systems they support, assess the impact of organizational change, and identify opportunities and threats. The team also supports ancillary IT groups such as Radiology, Lab, and Pharmacy as a connection to Health Information Technology Services (HITS) and an escalation point for system issues. The System Administrator II serves as a Tier-II support resource and coordinates system-related issues across IT teams. The position supports assigned systems, maintains documentation and training materials, plans and coordinates system updates, and helps protect the security, integrity, retention, and availability of hospital systems and data. The role also supports system interfaces, reporting, printing, troubleshooting, vendor relationships, new system analysis and design, project delivery, and team mentoring.

Requirements

Bachelor's degree in Information Systems or a related field, or equivalent experience at a 2:1 ratio.
High school graduate.
Five or more years of experience in a related Information Systems field.

Nice To Haves

Master's degree in Information Systems or a related field.
Three or more years of experience in a healthcare setting.
Technical certifications related to ITIL, Windows Administration, Linux Administration, or another IT- or systems-related field of study.

Responsibilities

Serve as a Tier-II support resource and engage other team resources as needed under established support processes.
Coordinate system-related issues across IT teams and act as an escalation point for assigned systems that cannot be resolved in TRC.
Maintain usable systems for end users and work with vendors, outside resources, and internal hospital teams to resolve issues within service level agreements.
Maintain technical configuration, contact, and functionality documentation; contribute troubleshooting guidance to the knowledge base; keep vendor and data-owner contacts current; and maintain relevant training materials.
Plan and schedule system upgrades and updates, coordinating with HITS teams, vendors, users, interfaces, and connected systems, including server and workstation updates; follow department change request processes.
Maintain system security by following organizational policies and processes for access management, regulatory compliance, systems architecture, disaster recovery, vendor management, and protection of organizational and patient data.
Verify application logs and monitoring tools to address potential data integrity issues and ensure application data retention follows hospital and regulatory requirements.
Verify scheduled and approved system backups and confirm that systems and data can be restored following failure or disaster; complete disaster recovery plans and related disaster recovery and high-availability documentation.
Maintain knowledge of applications and functional areas that enter application data and enter application data when required; do not enter patient health information unless directly approved by management.
Maintain knowledge of application printing methods, print queues, and printing workflows.
Use application functionality to create, schedule, distribute, and print reports.
Model, design, monitor, and support system interfaces with interface staff and other teams, and document data flows between systems.
Troubleshoot application, workstation, and server issues using intermediate problem-solving skills and appropriate internal and external escalation methods.
Serve as a subject matter expert for assigned systems, including their design, interfaces, end-user workflows, and end-to-end operation; monitor vendor roadmaps and communicate relevant information.
Communicate with system vendors, maintain effective working relationships, and review vendor actions, statements of work, and quotes for accuracy and appropriateness.
Apply advanced technical understanding of databases, networking, hardware, software, interfaces, medical devices, desktop support, operating systems, and other relevant areas.
Analyze new system requests, ask relevant technical questions, create implementation plans with mild supervision, verify designs and required equipment, coordinate resources for installations that meet hospital standards and regulatory requirements, and plan legacy data migration, consolidation, or archiving when applicable.
Manage projects that do not require an assigned Project Management Office project manager; follow PMO processes and documentation requirements, coordinate time tracking and funding requests, and arrange resources needed to complete projects.
Mentor, train, and share knowledge with team members, including new employees and interns, other Systems Administrators, and staff performing Systems Administration tasks.
Perform the professional, clinical, and/or technical competencies of the assigned unit or department and other duties as required.