Korean Bilingual System Admin & Service Desk

BTI Solutions • Plano, TX

2d

About The Position

This role involves providing Service Desk and Customer Support, performing System Administration tasks (Jira/MSP+/Web Systems), and conducting Data Analysis (Excel/KPI/Reporting). The position will also focus on AI-Driven Automation & AI-assisted Development, and Continuous Process Improvement (Agile Mindset) on QA/System failure issues. Key responsibilities include performing basic to intermediate system administration tasks, such as user and access management, system configuration, workflow and process maintenance, and issue investigation and escalation. A crucial aspect of the role is the ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• 5+ years of experience in one or more of the following areas: Service Desk / Help Desk Operations, IT Operations or Application Support, System Administration
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
• Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Nice To Haves

• Experience with Jira or other ticketing/workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

Responsibilities

• Service Desk & Customer Support
• System Administration (Jira/MSP+/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• AI-Driven Automation & AI-assisted Development
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues
• Perform basic to intermediate system administration tasks, including User and access management
• System configuration: Workflow and process maintenance, Issue investigation and escalation
• Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid sick leave
• Life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance
• Optional voluntary life/AD&D coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level