Korean Bilingual System Admin & Service Desk

BTI Solutions • Plano, TX

3d • $53,000 - $78,000

About The Position

The Korean Bilingual System Admin & Service Desk role involves providing service desk and customer support, performing system administration tasks for systems like Jira/MSP+/Web Systems, and conducting data analysis using tools such as Excel for KPI reporting. The position also focuses on AI-driven automation and AI-assisted development, with a continuous process improvement mindset using Agile principles to address QA and system failure issues. Key responsibilities include managing users and access, configuring systems, maintaining workflows and processes, and investigating/escalating issues. A crucial aspect of this role is the ability to leverage prompt engineering techniques for creating, optimizing, and maintaining AI-assisted workflows. The role requires effective collaboration with both U.S.-based teams and the Korea-based Headquarters, demanding fluent communication skills in both English and Korean.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• 5+ years of experience in one or more of the following areas: Service Desk / Help Desk Operations, IT Operations or Application Support, System Administration
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
• Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Nice To Haves

• Experience with Jira or other ticketing/workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

Responsibilities

• Service Desk & Customer Support
• System Administration (Jira/MSP+/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• AI-Driven Automation & AI-assisted Development
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues
• Perform basic to intermediate system administration tasks, including User and access management
• System configuration: Workflow and process maintenance, Issue investigation and escalation
• Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid sick leave
• Life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance
• Optional voluntary life/AD&D coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level