System Admin & Service Desk_ Bilingual (English/ Korean)

Woongjin • Plano, TX

1d

About The Position

WOONGJIN INC. is a rapidly growing team that provides a range of unique, exceptional, and enhanced services to its clients. The company has a strong moral code that includes the service of goodness without expectations of reward and is motivated by a sense of responsibility and servant leadership. This role involves Service Desk & Customer Support, System Administration (Jira/MSP+/Web Systems), Data Analysis (Excel/KPI/Reporting), AI-Driven Automation & AI-assisted Development, and Continuous Process Improvement (Agile Mindset) on QA/System failure issues. The position requires performing basic to intermediate system administration tasks, including user and access management, system configuration, workflow and process maintenance, and issue investigation and escalation. A key aspect of the role is the ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Requirements

• 5+ years of experience in one or more of the following areas: Service Desk / Help Desk Operations, IT Operations or Application Support, System Administration
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders
• Ability to work effectively with both U.S.-based teams and Korea-based Headquarters
• Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients

Nice To Haves

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field
• Experience with Jira or other ticketing/workflow management systems
• Understanding of web-based applications and system integrations
• Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies

Responsibilities

• Perform basic to intermediate system administration tasks
• User and access management
• System configuration
• Workflow and process maintenance
• Issue investigation and escalation
• Leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows
• Service Desk & Customer Support
• System Administration (Jira/MSP+/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• AI-Driven Automation & AI-assisted Development
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level