IT System Admin & Service Desk(Korean Bilingual)
About The Position
This role involves providing Service Desk and Customer Support, performing System Administration for tools like Jira/MSP+/Web Systems, and conducting Data Analysis using Excel/KPI/Reporting. The position also focuses on AI-Driven Automation and AI-assisted Development, along with Continuous Process Improvement using an Agile Mindset for QA and system failure issues. Key responsibilities include performing basic to intermediate system administration tasks such as user and access management, system configuration, workflow and process maintenance, and issue investigation and escalation. A crucial aspect of the role is the ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
- 5+ years of experience in one or more of the following areas: Service Desk / Help Desk Operations, IT Operations or Application Support, System Administration
- Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
- Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
- Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
Nice To Haves
- Experience with Jira or other ticketing/workflow management systems preferred.
- Understanding of web-based applications and system integrations.
- Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.
Responsibilities
- Perform basic to intermediate system administration tasks, including User and access management
- System configuration: Workflow and process maintenance, Issue investigation and escalation
- Leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows
- Provide Service Desk & Customer Support
- System Administration (Jira/MSP+/Web Systems)
- Data Analysis (Excel/KPI/Reporting)
- AI-Driven Automation & AI-assisted Development
- Continuous Process Improvement (Agile Mindset) on QA/System failure issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
