IT System Admin & Service Desk(Korean Bilingual)

SBT Global•Plano, TX

1d•Onsite

About The Position

This role involves performing basic to intermediate system administration tasks, including user and access management, system configuration, workflow and process maintenance, and issue investigation and escalation. The position also requires leveraging prompt engineering techniques to create, optimize, and maintain AI-assisted workflows. Key areas of focus include Service Desk & Customer Support, System Administration (Jira/MSP+/Web Systems), Data Analysis (Excel/KPI/Reporting), AI-Driven Automation & AI-assisted Development, and Continuous Process Improvement (Agile Mindset) on QA/System failure issues.

Requirements

5+ years of experience in Service Desk / Help Desk Operations, IT Operations or Application Support, or System Administration.
Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
Fluent written and verbal communication skills in both English and Korean.

Nice To Haves

Experience with Jira or other ticketing/workflow management systems.
Understanding of web-based applications and system integrations.
Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

Responsibilities

Perform basic to intermediate system administration tasks.
Manage users and access.
Configure systems.
Maintain workflows and processes.
Investigate and escalate issues.
Leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
Provide Service Desk & Customer Support.
Perform Data Analysis (Excel/KPI/Reporting).
Engage in AI-Driven Automation & AI-assisted Development.
Implement Continuous Process Improvement (Agile Mindset) on QA/System failure issues.