Switchboard Zoo Worker (Seasonal)
About The Position
The Switchboard Zoo Worker serves as the Zoo’s central communications hub, providing professional customer service by phone, computer, and radio, including handling emergency calls. The role requires proficiency with multi-line phones, computer applications, and radio equipment, and also supports payment and refund processing, Zoo entry, cameras, and electronic gate access controls. The worker operates the switchboard console and integrated communications system, directing daily communications and handling a high volume of calls. They assist guests with information and concerns, monitor and respond to radio channels, and coordinate human and animal emergency calls with the Manager-On-Duty and appropriate Zoo personnel. The position also operates the point-of-sale station, records activity, prepares a daily cash handling report, and maintains basic working knowledge of the Zoo’s CCTV and gate-access software.
Requirements
- Be authorized to work in the United States.
- Have a high school diploma or equivalent (GED).
- Have at least one year of experience in customer service, dispatch, radio operation, or logistics.
- Have basic knowledge of related computer and software applications, including word processing and spreadsheets.
- Have basic knowledge of Smartsheet and point-of-sale (POS) systems.
- Establish Wisconsin residency within six months of the start date and maintain residency during employment.
Responsibilities
- Operate the integrated communications system and switchboard console, receiving, transmitting, screening, and transferring phone calls.
- Coordinate and distribute daily communication messages to Zoo staff.
- Provide guests with accurate information about Zoo products and services and resolve concerns courteously and professionally.
- Determine the appropriate department or staff member to direct calls or customers to for assistance.
- Monitor and respond to three radio channels, prioritizing transmissions and relaying information clearly and efficiently.
- Coordinate human and animal emergency calls, work with the Manager-On-Duty to dispatch appropriate personnel, and manage, monitor, and document emergencies according to Zoo procedures.
- Operate the point-of-sale station and process refunds, gift card sales, admission tickets, and vending transactions.
- Accurately log activities and prepare the daily cash handling report.
- Maintain basic operational knowledge of Genetec CCTV and C-Cure 9000 gate-access-control systems.
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What This Job Offers
Education Level
High school or GED
