Seasonal Admissions and Experiences Zoo Worker (18+)

Milwaukee County Wisconsin • Milwaukee, WI

2d • Onsite

About The Position

Under the supervision of the Guest Services Supervisor, Visitor Services Specialist Lead, and Visitor Services Specialist, the Seasonal Zoo Worker in Admissions and Experiences engages with guests by greeting them, assisting with ticket sales, and helping ensure a positive experience. Providing an exceptional guest experience is the top priority. The role is performed in a fast-paced environment and requires strong computer and communication skills. Most shifts are spent standing and working outdoors in admissions, parking, and various guest experiences throughout the Zoo.

The role includes delivering customer service in accordance with standard procedures and sharing narratives with kindness and consistency, while promoting animal conservation. It also involves accurately processing ticket sales through a point-of-sale system and completing opening, operating, and closing tasks. Workers clean assigned areas, remove debris, inspect equipment, and operate exhibits. Other duties may be assigned.

Applicants must be authorized to work in the United States and be at least 18 years old when applying. A high school diploma or GED and prior experience handling money or working in customer service are preferred. The posting is open to permanent residents of the United States. The appointee must establish and maintain Wisconsin residency during employment, establishing residency within six months of the start date. Pre-employment substance abuse testing, background checks, and physicals may be conducted subject to job requirements.

Requirements

• Be authorized to work in the United States.
• Be at least 18 years old at the time of application.
• Possess strong computer and communication skills.
• Meet the stated residency requirements: establish Wisconsin residency within six months of the start date and maintain it during employment.
• Possess the minimum qualifications at the time of filing the application.

Nice To Haves

• High school diploma or GED equivalent.
• Previous work experience handling money.
• Previous customer service work experience.

Responsibilities

• Greet and assist guests, including helping with ticket sales and providing a positive guest experience.
• Deliver customer service according to standard procedures and share narratives with kindness and consistency, promoting animal conservation.
• Accurately handle ticket sales and process transactions using a point-of-sale system.
• Perform opening, operating, and closing tasks.
• Clean assigned areas and remove debris to maintain a clean and welcoming environment.
• Follow Admissions and Experiences procedures, including cleaning, debris removal, equipment inspections, and exhibit operation.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed