Switchboard Operator - Sanford Medical Center - PT Nights

Sanford Health•Sioux Falls, SD

5d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This is a part-time, benefit eligible position from 11pm-7am every Friday, Saturday, and Sunday. The role operates a switchboard console to relay incoming, outgoing, and inter-office telephone calls. It also performs various communication functions and other duties such as managing the pocket pager system and special needs phones.

Requirements

High school diploma or equivalent preferred.
Must have at least one year of applicable experience.
Normal eye sight and hearing is essential.
Legible writing, intermediate keyboarding and computer skills, and accuracy are important.

Nice To Haves

Two years previous customer service experience is preferred.
Operators must be able to communicate effectively with a wide variety of people and different age groups.
Operators must be tactful and persistent, but have the ability to remain patient and calm.
Operators must have a clear and pleasant voice.

Responsibilities

Operates switchboard console in order to relay incoming, outgoing, and inter-office telephone calls.
Performs various communication functions and other duties i.e. pocket pager system, special needs phones.
Operates on-call schedule for appropriate areas.
Monitors various security and alarm panels and coordinates and launches all emergency calls and codes to the appropriate teams.
Informs appropriate authorities of malfunctioning equipment.
May be required to monitor, sort and deliver incoming mail.
Works with all age groups when answering the switchboard.
Communicates effectively with a wide variety of people and different age groups.
Makes quick decisions and remains emotionally stable during crisis situations.
Maintains punctual and regular attendance.