Switchboard Operator - Sanford Medical Center - PT Nights

Sanford Health•Sioux Falls, SD

6d•Onsite

About The Position

Operates switchboard console in order to relay incoming, outgoing, and inter-office telephone calls. Performs various communication functions and other duties i.e. pocket pager system, special needs phones. Operates on-call schedule for appropriate areas. Monitors various security and alarm panels and coordinates and launches all emergency calls and codes to the appropriate teams. Informs appropriate authorities of malfunctioning equipment. May be required to monitor, sort and deliver incoming mail. Works with all age groups when answering the switchboard. Operators must be able to communicate effectively with a wide variety of people and different age groups. Operators must be tactful and persistent, but have the ability to remain patient and calm. Must be able to make quick decisions and remain emotionally stable during crisis situations. Operators must have a clear and pleasant voice. Normal eye sight and hearing is essential. Legible writing, intermediate keyboarding and computer skills, and accuracy are important. Punctual and regular attendance is essential.

Requirements

High school diploma or equivalent preferred.
Must have at least one year of applicable experience.
Normal eye sight and hearing is essential.
Legible writing, intermediate keyboarding and computer skills, and accuracy are important.
Punctual and regular attendance is essential.

Nice To Haves

Two years previous customer service experience is preferred.
Operators must be able to communicate effectively with a wide variety of people and different age groups.
Operators must be tactful and persistent, but have the ability to remain patient and calm.
Must be able to make quick decisions and remain emotionally stable during crisis situations.
Operators must have a clear and pleasant voice.

Responsibilities

Operates switchboard console in order to relay incoming, outgoing, and inter-office telephone calls.
Performs various communication functions and other duties i.e. pocket pager system, special needs phones.
Operates on-call schedule for appropriate areas.
Monitors various security and alarm panels and coordinates and launches all emergency calls and codes to the appropriate teams.
Informs appropriate authorities of malfunctioning equipment.
May be required to monitor, sort and deliver incoming mail.
Works with all age groups when answering the switchboard.